Professional Services & Training (PS&T) Operations Analyst
Business Area:
Professional ServicesSeniority Level:
AssociateJob Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
As a Professional Services & Training (PS&T) Operations Analyst, will be responsible for driving the day-to-day operational execution, data tracking, and process maintenance for the PS&T organization across the Asia-Pacific (APAC) region. In this role, you will act as the operational backbone for regional PS&T delivery teams, ensuring smooth project workflows, accurate, regional reporting, and alignment with global PS&T operational standards. You will work closely with regional PS&T leaders, cross-functional operations teams, and global operations management to optimize regional delivery performance and drive operational continuous improvement.
As a Professional Services & Training (PS&T) Operations Analyst, you will:
Execute daily operational workflows supporting APAC Professional Services projects
Drive regional PS revenue forecasting and deliver actionable insights on business trends to management, enabling data-driven strategic and operational decision-making
Support pipeline and booking reviews, regional resourcing & capacity management, time logging accuracy and month end closing processes
Analyze and report on project backlog, investment requests and work at risk projects
Set up projects in Professional Services Automation (PSA) tools
Ensure all projects are invoiced accurately and timely
Maintain operational consistency, ensuring APAC delivery processes adhere to global PS governance while accounting for local business and time-zone requirements
Serve as the operational point of contact for regional PS consultants, project leads, and regional managers for day-to-day process and tooling inquiries
Track and report on regional KPIs, generating weekly and monthly dashboards and business review presentations
Audit operational systems data, ensuring high data integrity within supporting applications and internal reporting tools across APAC engagements
Identify operational bottlenecks in APAC workflows and assist in rolling out global operational tools, new processes, and enablement training across the APAC regional team
We’re excited about you if you have:
BA/BS or equivalent 4-year degree required
2+ years’ operational experience; Professional Services, Sales or Revenue Operations within a technology/SaaS enterprise
Broad experience and understanding of credit and accounts receivable
Strong analytical and data management skills, with proficiency in Excel/Google Sheets (vlookups, pivot tables, data modeling) and reporting tools
Excellent written and verbal communication skills, capable of facilitating meetings, collaborating effectively across time zones and diverse regional cultures
Strong organizational skills, with a proven ability to manage multiple operational requests, region-specific deadlines, and deliverables in a fast-paced environment
Self-motivated, able to work independently as well as contribute to a team
High level of accountability; willing to take ownership and solve problems
Experience with Professional Services Automation (PSA) tools (e.g., NetSuite SuiteProjects Pro), Tableau and CRM systems (e.g., Salesforce)
What you can expect from us:
Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Employee Resource Groups
EEO/VEVRAA