{"id":3266373,"url":"https://alion.io/job/cloudera-senior-staff-premier-support-engineer","title":"Senior Staff Premier Support Engineer","company":{"id":58503,"name":"Cloudera","domain":"cloudera.com","url":"https://alion.io/company/cloudera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":14,"ghost_share":0,"stale_share":0.357,"repost_share":0.143,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":103000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":76},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-03T13:49:57Z","board_verified":false,"closed_at":"2026-11-03T13:49:57Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Business Area:\nCustomer CareSeniority Level:\nMid-Senior levelJob Description:\nAt Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.\nThe Senior Staff Premier Support Engineer (IC5) is a high-impact individual contributor (IC) role focused on directly managing hands-on support cases, taking end-to-end account ownership, and driving cross-functional alignment. Based in Japan, this role directly supports dedicated Japanese customers, requiring fluent Japanese language skills. In this position, you will resolve complex technical issues, lead account-level critical escalations, and shape team capability through technical mentorship and skilling programs.\nAs a Senior Staff Premier Support Engineer, you will:\nTechnical Skills & Case Management\nDrive resolution on highly complex technical cases as a primary individual contributor and Subject Matter Expert (SME) across multiple product components and pillars.\nInterface proactively with Backline and Engineering teams on features, software enhancements, and bug fixes to directly influence product quality.\nDevelop innovative isolation and troubleshooting methodologies to handle complex incidents in unique customer environments.\nConduct code reviews and deep-dive analysis to resolve corner-case issues and enhance overall product supportability.\nStrategic Account Management & Proactive Initiatives\nTake direct account ownership as the primary technical liaison and strategic partner, aligning support delivery with client business objectives.\nDrive proactive platform stability initiatives, including cluster tuning, capacity planning, and deployment architecture assessments.\nLead and manage account-level critical escalations while delivering clear, executive-ready communication to internal and external stakeholders.\nLead multi-quarter cross-functional projects by breaking down complex multi-pillar problems and distributing work across the team.\nLeadership, Mentorship & Collaboration\nLead the Premier organization's skilling programs, mentoring engineers beyond your immediate team to foster continuous learning and career growth.\nChampion significant change initiatives across the organization and promote best practices for cross-functional communication.\nServe as a cross-organizational consultant, collaborating with Engineering, Product, Backline, Executives, and Account teams to expedite critical solutions.\nWe’re excited about you if you have:\nEducation & Experience:\nBachelor's degree with 12-15 years of related experience.\nMaster's degree with 8-12 years of related experience.\nPhD with 5-8 years of related experience.\nOr equivalent practical work experience.\nTechnical Expertise: SME-level technical mastery in multiple components across enterprise ecosystems, with deep hands-on expertise in Public/Private Cloud environments and Cloudera Data Services. The customer environment relies heavily on Spark, HDFS, Hive, and Cloudera Manager; SME certification in these core components is strongly preferred and highly beneficial.\nProject & Escalation Management: Proven track record of managing account-level escalations and leading multi-quarter technical initiatives.\nLocation & Language Requirements: Must be residing in Japan and possess native or fluent Japanese communication skills to support Japanese enterprise accounts.\nWhat you can expect from us:\nGenerous PTO Policy\n\nSupport work life balance with Unplugged Days\n\nFlexible WFH Policy\n\nMental & Physical Wellness programs\n\nPhone and Internet Reimbursement program\n\nAccess to Continued Career Development\n\nComprehensive Benefits and Competitive Packages\n\nPaid Volunteer Time\n\nEmployee Resource Groups\n\nEEO/VEVRAA","description_format":"text","description_chars":3968,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Internet reimbursement","Wellness"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Query Engines & Big Data Processing","Data Warehouses & Lakehouses","MLOps"],"lifecycle":[{"event":"open","at":"2026-10-26T09:29:16Z"},{"event":"close","at":"2026-11-03T13:49:57Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/cloudera-senior-staff-premier-support-engineer","json_url":"https://alion.io/job/cloudera-senior-staff-premier-support-engineer.json","meta":{"generated_at":"2026-11-05T15:46:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58503},"rest":"https://alion.io/mcp/rest/get_company?id=58503"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudera-senior-staff-premier-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudera-senior-staff-premier-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudera-senior-staff-premier-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudera-senior-staff-premier-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudera-senior-staff-premier-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3266373}},{"tool":"search_jobs","arguments":{"company":"cloudera.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3266373},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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