{"id":2839910,"url":"https://alion.io/job/cloudfactory-regional-field-operations-lead","title":"Regional Field Operations Lead","company":{"id":48012,"name":"CloudFactory","domain":"cloudfactory.com","url":"https://alion.io/company/cloudfactory","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":192000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1211},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-19T08:39:01Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T14:35:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.\nMore than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.\nOur Culture\nAt CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:\nMission-Driven: We focus on creating economic and social impact.\nPeople-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.\nInnovative: We embrace change and find better ways to do things together.\nGlobally Connected: We foster collaboration between diverse cultures and perspectives.\nIf you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!\nRole Summary\nThe Regional Field Services Lead owns the delivery of CloudFactory's field services across the United States. You will oversee a distributed team of field technicians who work in active construction sites - capturing data with 360° cameras, producing the visual data and installing beacons powering our client's operations.\nThis is a service delivery role at its core. You will make sure every scheduled capture and installation happens on time, meets quality standards and lands within agreed SLAs, while keeping costs, staffing and site relationships healthy. You will be the operational face of CloudFactory to our partner in the region and the first point of escalation for anything that puts delivery at risk.\nBased in Austin, Texas, you will spend significant time in the field: launching new projects as they come online, visiting existing sites, and making sure every technician, wherever they work, feels like a connected part of CloudFactory. As our services grow, you will also help us take on new types of field work.\nCloudFactory is a distributed team, and this role is a core part of it in the US. You will represent CloudFactory and its values to your team, on every site and with our partner. We're looking for someone who shows up proactively, brings a zero-defect mindset, and delivers on every commitment we make to our clients.\nResponsibilities:\nField Operations\nPlan and run day-to-day capture and installation operations across all US sites, delivering 100% of contracted captures, with every scheduled capture staffed, equipped and completed.\nOwn and maintain the capture and installation schedule for every site, working closely with local project leads so no capture is missed.\nLead the launch of new projects: confirm site readiness, access, safety inductions and equipment before the first capture day.\nTravel to existing and new sites to observe captures, solve on-site issues and build relationships with site managers and general contractors.\nOwn field safety for the team: make sure every technician completes site inductions, wears the right PPE and follows US construction safety requirements (including OSHA standards) and each site's rules, with zero safety incidents.\nManage capture equipment (360° cameras, mounts, PPE and accessories), including inventory, shipping, maintenance and replacements.\nStep in to capture on site when coverage gaps arise, and keep backup coverage in place for every active project.\nSupport the rollout of new field services as they are introduced, such as beacon installation, including training the team and adapting workflows.\nTeam Leadership\nRecruit data capture technicians in collaboration with our talent acquisition team, then onboard and train them, filling roles quickly with people who are the right fit and will stay.\nLead and coach a distributed team across multiple sites and states, including any site-level leads.\nManage and approve team time, making sure hours are accurate, productive and cost-efficient, and in line with labor and compliance requirements.\nBuild a connected team culture through regular check-ins, site visits and clear communication, so remote technicians feel part of CloudFactory.\nTrack and improve retention and reliability, addressing performance and attendance issues early and fairly.\nDevelop the team's skills and identify people with potential to grow into lead roles.\nQuality & SLA Management\nOwn delivery against partner SLAs for capture completion, timeliness and data quality.\nWork with local site leads to make sure capture quality and site coverage meet client requirements; monitor quality reviews, find root causes and put corrective actions in place.\nClassify site health (green/red), lead recovery plans for at-risk sites and escalate early when delivery is threatened.\nSet and maintain standard operating procedures for capture, upload, safety and site conduct.\nReport on operational performance, including SLA attainment, missed captures, staffing levels and quality trends.\nPartner & Service Delivery\nAct as the main regional operational contact for our client, joining regular operational reviews and representing CloudFactory's delivery.\nPlan ahead for upcoming projects, typically 30 to 60 days out, gathering site information and lining up staffing and equipment.\nManage regional delivery costs, including labor, travel and equipment, and flag commercial or scope questions to leadership.\nFind ways to improve efficiency, reliability and scalability as the program grows into new states.\nRequirements\nExperience\n5+ years in operations management, project management or service delivery,\nProven record of managing field-based or multi-site operations with a distributed workforce.\nExperience delivering against client SLAs in a service or outsourced delivery model.\nExperience hiring, onboarding and retaining hourly or field-based staff.\nTechnical & Operational Skills\nStrong planning, scheduling and resource management skills across multiple concurrent projects.\nComfortable with field technology such as 360° cameras or similar devices, mobile apps and cloud upload workflows, and quick to learn new tools.\nStrong knowledge of US construction site safety, including OSHA standards, common site hazards and PPE requirements, and the ability to coach a team to work safely.\nOSHA 30-Hour Construction certification. If you don't hold it yet, CloudFactory will support you to complete it within your first 30 days.\nAbility to use data to track performance, spot trends and report clearly to leadership and partners.\nProficiency with Google Workspace and with scheduling or project tracking tools.\nLeadership Traits\nOwnership mindset: you treat delivery outcomes as your own and act before problems escalate.\nCalm, solution-focused problem solver under pressure when sites, people or schedules change at short notice.\nClear, confident communicator with technicians, site managers and partner stakeholders.\nBuilds trust and connection with remote team members.\nBalances partner needs with cost discipline and fair treatment of the team.\nLogistics\nBased in Austin, Texas.\nAble and willing to travel regularly to sites across Texas and other US states, sometimes at short notice and in remote areas.\nValid US driver's license and authorization to work in the United States.\nAble to work on active construction sites, including walking for long periods and climbing stairs.\nPreferred Qualifications\nExperience in construction technology (ConTech), reality capture, surveying, or a field services company that serves the construction industry.\nHands-on experience with 360° capture devices (GoPro, Insta360 or similar), laser scanners, or drones.\nExposure to IoT or hardware installation in the field, such as beacons, sensors or site tracking devices.\nExperience launching operations in new markets or states.\nPMP, PMI-ACP, Lean Six Sigma or a similar project or operations certification.\nFamiliarity with US labor and wage-and-hour rules for hourly field staff.\nBilingual in English and 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