Customer Support Specialist

Are you looking for a place where your work truly matters? At CloudFerro, we build technologies used daily by Europe’s leading science and space institutions - including ESA, EUMETSAT, ECMWF, Mercator Ocean International, DLR, and EGI. Working close to the Earth Observation sector, you can directly support analyses and deepen the understanding of our planet. If you are passionate about modern technologies, large-scale data, and an environment where you can grow your skills and make an impact - this is the place for you.

More information: www.cloudferro.com

What You'll Be Responsible For:

• Providing 1st and 2nd line technical support, including handling customer requests received via electronic channels.
• Troubleshooting and resolving day-to-day issues reported by users of our cloud platform.
• Delivering technical support for cloud solutions provided in the Infrastructure as a Service (IaaS) model.
• Creating and maintaining technical documentation.
• Communicating with users and assisting them in resolving reported issues.
• Actively participating in IT projects delivered by CloudFerro, including internal initiatives.
• Testing new technical solutions in environments that mirror customers’ production environments.
• Supporting customer satisfaction assessment activities.
• Providing internal technical support to company employees.
• Creating instructions, procedures, and supporting materials for internal teams.

What We're Looking For:

• Hands-on experience with Linux and Windows operating systems.
• Basic knowledge of cloud technologies and solutions.
• A problem-solving mindset and a customer-focused approach.
• Very good command of Polish and English (minimum B2 level).
• Willingness to learn, develop new skills, and gain new experience.

Nice to Have:

• Experience working in a technical support team.
• Experience administering Linux, Windows, or macOS systems.
• Knowledge of IT security concepts and best practices.
• Experience with Microsoft Entra ID (Azure AD), Microsoft 365, or Atlassian Jira administration.
• Familiarity with tools and technologies such as Kubernetes, Terraform, Ansible, and Docker.
• Working proficiency in German or French.

Working Conditions:

• Hybrid work model, with a minimum of 2 days per week from our Warsaw office.
• Standard working hours from Monday to Friday, 9:00 AM to 5:00 PM.
• Depending on the team's schedule, shift work may also be required between 8:00 AM and 4:00 PM or 12:00 PM and 8:00 PM.

Why Join Us?

• You'll work on projects supporting the European space sector, scientific institutions, and climate research organizations.
• You'll join an environment that values knowledge sharing, openness to new ideas, and collaborative problem-solving.
• You'll enjoy a high level of autonomy and flexibility in organizing your work.
• You'll have a real impact on both technical and business decisions within the projects you support.
• You'll collaborate with experienced experts who are eager to share their knowledge and support your professional growth.
• We offer competitive compensation and stable employment arrangements.
• You'll receive an attractive benefits package, including private medical care, a Multisport card, and life insurance.
• You'll have access to language courses to help develop your communication skills.