{"id":2172906,"url":"https://alion.io/job/cloudferro-customer-support-specialist","title":"Customer Support Specialist","company":{"id":2283,"name":"CloudFerro","domain":"cloudferro.com","url":"https://alion.io/company/cloudferro-s-a","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Ansible","optional":true},{"name":"Azure","optional":true},{"name":"Docker","optional":true},{"name":"Jira","optional":true},{"name":"Kubernetes","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-09T11:17:40Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T21:16:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you looking for a place where your work truly matters? At CloudFerro, we build technologies used daily by Europe’s leading science and space institutions - including ESA, EUMETSAT, ECMWF, Mercator Ocean International, DLR, and EGI. Working close to the Earth Observation sector, you can directly support analyses and deepen the understanding of our planet. If you are passionate about modern technologies, large-scale data, and an environment where you can grow your skills and make an impact - this is the place for you.\nMore information: www.cloudferro.com\nWhat You'll Be Responsible For:\nProviding 1st and 2nd line technical support, including handling customer requests received via electronic channels.\nTroubleshooting and resolving day-to-day issues reported by users of our cloud platform.\nDelivering technical support for cloud solutions provided in the Infrastructure as a Service (IaaS) model.\nCreating and maintaining technical documentation.\nCommunicating with users and assisting them in resolving reported issues.\nActively participating in IT projects delivered by CloudFerro, including internal initiatives.\nTesting new technical solutions in environments that mirror customers’ production environments.\nSupporting customer satisfaction assessment activities.\nProviding internal technical support to company employees.\nCreating instructions, procedures, and supporting materials for internal teams.\nWhat We're Looking For:\nHands-on experience with Linux and Windows operating systems.\nBasic knowledge of cloud technologies and solutions.\nA problem-solving mindset and a customer-focused approach.\nVery good command of Polish and English (minimum B2 level).\nWillingness to learn, develop new skills, and gain new experience.\nNice to Have:\nExperience working in a technical support team.\nExperience administering Linux, Windows, or macOS systems.\nKnowledge of IT security concepts and best practices.\nExperience with Microsoft Entra ID (Azure AD), Microsoft 365, or Atlassian Jira administration.\nFamiliarity with tools and technologies such as Kubernetes, Terraform, Ansible, and Docker.\nWorking proficiency in German or French.\nWorking Conditions:\nHybrid work model, with a minimum of 2 days per week from our Warsaw office.\nStandard working hours from Monday to Friday, 9:00 AM to 5:00 PM.\nDepending on the team's schedule, shift work may also be required between 8:00 AM and 4:00 PM or 12:00 PM and 8:00 PM.\nWhy Join Us?\nYou'll work on projects supporting the European space sector, scientific institutions, and climate research organizations.\nYou'll join an environment that values knowledge sharing, openness to new ideas, and collaborative problem-solving.\nYou'll enjoy a high level of autonomy and flexibility in organizing your work.\nYou'll have a real impact on both technical and business decisions within the projects you support.\nYou'll collaborate with experienced experts who are eager to share their knowledge and support your professional growth.\nWe offer competitive compensation and stable employment arrangements.\nYou'll receive an attractive benefits package, including private medical care, a Multisport card, and life insurance.\nYou'll have access to language courses to help develop your communication 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