{"id":902827,"url":"https://alion.io/job/cloudflare-senior-manager-infrastructure-operations-and-compliance","title":"Senior Manager, Infrastructure Operations and Compliance","company":{"id":1532,"name":"Cloudflare","domain":"cloudflare.com","url":"https://alion.io/company/cloudflare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":83,"ghost_share":0.036,"stale_share":0.699,"repost_share":0.06,"time_to_fill_p50_days":59,"computed_at":"2026-11-05T05:54:30Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":156000,"max":215000,"currency":"USD","period":"year","gross":null,"usd_annual":215000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Cloudflare","optional":false},{"name":"FedRAMP","optional":false},{"name":"ISO 27001","optional":false},{"name":"PCI DSS","optional":false},{"name":"SOC 2","optional":false},{"name":"Confluence","optional":true},{"name":"DNS","optional":true},{"name":"Galileo","optional":true},{"name":"Jira","optional":true},{"name":"PagerDuty","optional":true}],"status":"live","first_seen_at":"2026-09-14T09:07:55Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T11:54:00Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":51},"description":"About Us\nAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.\nAt Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a \"normalized\" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.\nAvailable Locations:\nAustin \nSeattle\nDenver\nAtlanta \nWashington DC\nApplication Deadline: December 16, 2026\nPosition Overview\nCloudflare is looking for a Senior Manager to lead a unified Infrastructure Operations function spanning physical network reliability, operational security, and global regulatory compliance across 750+ data center sites in 125+ countries. The leader in this role ensures 24x7 operational availability of Cloudflare's network infrastructure through incident response, hardware break-fix, circuit management, and physical hardware lifecycle operations. This leader also owns physical access control policy and administration, periodic access reviews, and evidence-based compliance delivery across SOC 2 Type II, ISO 27001, FedRAMP, ISMAP, and IRAP.\nYou will lead two teams, setting organizational direction, building talent, and being accountable for outcomes across the full lifecycle of Cloudflare's physical infrastructure: from how hardware is deployed and maintained, to how access is controlled and reviewed, to how assets are securely retired and evidenced for audit. The breadth of this scope demands a leader who can hold the org-level tensions, speed versus rigor, global scale versus precise detail, partner dependency versus uncompromising standards, without losing either end.\nYou will bring credibility across both dimensions of this role. On the infrastructure side, a strong grasp of data center colocation environments, network architecture, and hardware operations as well as the judgment to lead managers and teams who live in that world every day. On the compliance side, the organizational instinct to maintain audit readiness continuously, not just at cycle time, and the stakeholder fluency to navigate relationships with GRC, government auditors, and strategic global partners. Above all, you will bring a bias toward building smarter processes, better tooling, and AI-assisted operations that multiply your team's capacity as Cloudflare's footprint continues to grow.\nWhat You'll Do\nTeam Leadership\nLead two teams, the Operations team and the Security and Compliance team.\nSet goals, develop talent, and build a culture of operational excellence and compliance-consciousness across both functions\nHold both teams to shared SLAs and quality standards, balancing the urgency of 24x7 incident response with the rigor of compliance audit cycles\nServe as the escalation point for cross-team issues, complex vendor negotiations, and decisions that touch both operational and regulatory domains\nUnified Decommissioning Lifecycle\nOwn the end-to-end DECOM process as a single, governed workflow: physical collections and unracking, secure asset destruction with CoD issuance (ITAD vendor management), serial number verification, compliance evidence filing, and records closure\nEliminate the current handoff gap between Maintain's physical operations and DCSC's compliance oversight building a single, auditable pipeline from \"decom triggered\" to \"evidence archived”.\nDrive ITAD vendor relationships, escalation paths, and contractual SLAs for asset destruction across all regions (APAC, EMEA, NASA, South America)\nMaintain audit-readiness of decommissioning records for SOC 2, ISO 27001, PCI DSS, and FedRAMP control requirements\nMaintain Team Operational Accountability\nAccountable for 24x7 incident response coverage across all Cloudflare locations: carrier outages, DC facility issues, hardware degradation, and power/temperature events.\nOversee hardware break-fix operations including coordination with Metro Technicians, third-party repair vendors and remote contractors.\nDrive maturity in circuit decommissioning, RMA management, and physical collections processes\nEnsure on-call schedules, handover protocols, and incident SLAs are consistently met across APAC, EMEA, and NASA shifts.\nDCSC Compliance & Access Control Accountability\nAccountable for quarterly and monthly access review cycles (QAR/MAR) across 750+ global data center sites covering SOC 2 Type II, ISO 27001, FedRAMP Moderate/High, ISMAP, and IRAP frameworks\nOwn the physical access provisioning and deprovisioning function, including SLA adherence and ACL integrity\nServe as the senior owner of the team’s automation initiatives\nMaintain executive-level relationships with GRC leads across all active compliance frameworks; be the accountable voice for DCSC's control obligations in audit conversations\nRepresent DCSC at Monthly Business Reviews and executive infrastructure health checks\nAutomation & Operational Efficiency\nDrive a meaningful reduction in manual operational burden across both teams identifying and prioritizing automation opportunities in access reviews, decommissioning evidence collection, portal data extraction, and incident triage\nSponsor and guide the development of internal tooling (DCSC Portal, automation scripts, AI-assisted workflows) that multiplies team capacity without proportional headcount growth\nEvaluate and adopt AI tooling for repetitive operational tasks, documentation acceleration, root-cause analysis, and compliance evidence generation.\nWho You Are\nAn experienced infrastructure operations leader. You have managed engineering teams responsible for large-scale, globally distributed physical or network infrastructure. You know how to hold a team accountable to 24x7 operational standards while also driving longer-horizon strategic work. You don't lose sight of the incident queue while building the roadmap.\nComfortable at the compliance/operations intersection. You don't need to be a GRC expert, but you understand why physical access controls matter for SOC 2 and FedRAMP, why the decommissioning chain of custody is an audit control, and why a missed quarterly access review has real consequences. You approach compliance not as overhead but as a non-negotiable quality dimension of operational work.\nYou ensure the teams you're inheriting are operationally capable but structurally manual. You see automation as a force multiplier and have a track record of reducing operational toil through process design, tooling investment, and thoughtful prioritization, not just through headcount.\nA strong people leader with a coaching instinct. You manage managers. You know how to develop them, set clear expectations, give direct feedback, and create the conditions for high-performing teams. You build trust across functions and are comfortable representing your organization at the executive level.\nEnergized by global complexity. Your teams operate across APAC, EMEA, and NASA time zones, spanning hundreds of vendors, data center providers, and regulatory jurisdictions. You thrive in this environment rather than being overwhelmed by it.\nRequired Experience\n7+ years in infrastructure operations, data center operations, network operations, or a closely related field, with at least 3 years in a people management role\nDemonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously\nDirect experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations\nFamiliarity with compliance frameworks relevant to physical infrastructure: SOC 2, ISO 27001, FedRAMP, or equivalent - at an operational (not auditor) level\nStrong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones\nProven track record of driving operational efficiency through process redesign or automation adoption\nExcellent written and verbal communication; able to translate technical operational details into executive-level reporting and vice versa\nPreferred Qualifications\nExperience managing 24x7 on-call operations teams, including PagerDuty or equivalent tooling and incident escalation frameworks\nFamiliarity with network infrastructure concepts (circuit management, cross-connect decommissioning, network operations)\nExperience with physical access control systems, access control list management, or vendor portal administration at scale\nKnowledge of ITAD (IT Asset Disposition) vendor management and compliance requirements for secure destruction\nBackground in a rapidly scaling, global infrastructure environment (hyperscaler, cloud provider, major CDN, or similar)\nExperience driving SSO or identity federation projects across large third-party vendor ecosystems\nFamiliarity with Jira-based operational workflows, Netbox or similar DCIM tools, and Confluence-based documentation practices\nReporting Structure\nThis role reports to the Director, Infrastructure Operations (AMER) and is part of the broader Infrastructure Operations leadership team.\nCompensation\nCompensation may be adjusted depending on work location.\n\nFor Colorado based hires: Estimated annual salary of $156,000 - $215,000.\n\nWashington (Kirkland), and Washington D.C. based hires: Estimated annual salary of $182,000 - $251,000.\nEquity\nThis role is eligible to participate in Cloudflare's equity plan.\nBenefits\nCloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.\nHealth & Welfare Benefits\nMedical/Rx Insurance\nDental Insurance\nVision Insurance\nFlexible Spending Accounts\nCommuter Spending Accounts\nFertility & Family Forming Benefits\nOn-demand mental health support and Employee Assistance Program\nGlobal Travel Medical Insurance\nFinancial Benefits\nShort and Long Term Disability Insurance\nLife & Accident Insurance\n401(k) Retirement Savings Plan\nEmployee Stock Participation Plan\nTime Off\nFlexible paid time off covering vacation and sick leave\nLeave programs, including parental, pregnancy health, medical, and bereavement leave\nWhat Makes Cloudflare Special?\nWe’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.\nProject Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that woul...","description_format":"text","description_chars":14772,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CDN & Edge Delivery","Cloud Security","DNS Services","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-09-14T12:18:35Z"},{"event":"close","at":"2026-10-05T12:12:56Z"},{"event":"reopen","at":"2026-10-26T20:48:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 145 · green card filings: 34","filings_12m":145,"filings_prev_12m":102,"green_card_filings_12m":34,"median_offered_wage_usd":157751,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":81}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.58,"p_room":0.6,"age_days":51,"expected_fill_days":59,"reasons":["conf:4","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":215000,"is_top_pay":true},"html_url":"https://alion.io/job/cloudflare-senior-manager-infrastructure-operations-and-compliance","json_url":"https://alion.io/job/cloudflare-senior-manager-infrastructure-operations-and-compliance.json","meta":{"generated_at":"2026-11-05T14:04:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1532},"rest":"https://alion.io/mcp/rest/get_company?id=1532"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudflare-senior-manager-infrastructure-operations-and-compliance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudflare-senior-manager-infrastructure-operations-and-compliance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudflare-senior-manager-infrastructure-operations-and-compliance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudflare-senior-manager-infrastructure-operations-and-compliance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudflare-senior-manager-infrastructure-operations-and-compliance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":902827}},{"tool":"search_jobs","arguments":{"company":"cloudflare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":902827},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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