{"id":1729697,"url":"https://alion.io/job/cloudflare-technical-support-engineer-developer-platform","title":"Technical Support Engineer - Developer Platform","company":{"id":1532,"name":"Cloudflare","domain":"cloudflare.com","url":"https://alion.io/company/cloudflare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":79,"ghost_share":0,"stale_share":0.797,"repost_share":0.025,"time_to_fill_p50_days":55,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37000,"max":51000,"currency":"EUR","period":"year","gross":null,"usd_annual":57453},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Cloudflare","optional":false},{"name":"Apache HTTP Server","optional":true},{"name":"DNS","optional":true},{"name":"JavaScript","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Nginx","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Tcpdump","optional":true}],"status":"live","first_seen_at":"2026-10-02T12:19:37Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T23:45:41Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us\nAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.\nAt Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a \"normalized\" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.\nAvailable Locations: Lisbon, Portugal \nAbout the Role: \nDo you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.\nExamples of desirable skills, knowledge and experience:\nYou are familiar with Developer Platform products\nYou have previous experience working as part of a team in a customer-facing role\nYou have experience solving HTTP, DNS and other networking-related problems\nYou have experience with a common web development language (for example, Javascript)\nYou understand how the Internet works\nYou have experience working in a support role where you thrived every time you resolved a ticket\nYou are comfortable communicating through various support channels and always put the customer first (Emails, Live Chats, Phone calls and virtual meetings)\nYou are a motivated self-starter and always looking to expand your existing skill set\nBonus Points\nYou are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin\nYou are familiar with Cloudflare and have a site actively using our platform\nYou have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)\nYou are familiar with Nginx, Apache, IIS or any other web servers\nYou are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers\nYou have worked with PostgreSQL, MySQL, MS SQL or other database servers\nYou have experience with Cloudflare Workers and/or JavaScript \nYou have experience with Video encoding and streaming solutions\nCompensation\nCompensation may be adjusted depending on work location.\nFor Portugal based hires: Estimated annual salary of €37,000-51,000. \nEquity\nThis role is eligible to participate in Cloudflare’s equity plan.\nWhat Makes Cloudflare Special?\nWe’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.\nProject Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.\nAthenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.\n1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.\nSound like something you’d like to be a part of? We’d love to hear from you!\nPlease note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.\nThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.\nCloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.\nCloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at  via mail at 101 Townsend St. San Francisco, CA 94107.","description_format":"text","description_chars":7088,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CDN & Edge Delivery","Cloud Security","DNS Services","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-10-02T23:33:03Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":55,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":57453,"is_top_pay":false},"html_url":"https://alion.io/job/cloudflare-technical-support-engineer-developer-platform","json_url":"https://alion.io/job/cloudflare-technical-support-engineer-developer-platform.json","meta":{"generated_at":"2026-10-07T00:14:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":337,"day_limit":5000,"remaining_today":4663,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1532},"rest":"https://alion.io/mcp/rest/get_company?id=1532"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudflare-technical-support-engineer-developer-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudflare-technical-support-engineer-developer-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudflare-technical-support-engineer-developer-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudflare-technical-support-engineer-developer-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudflare-technical-support-engineer-developer-platform"}]}