{"id":3502866,"url":"https://alion.io/job/cloudflare-technical-support-engineer-zero-trust-2","title":"Technical Support Engineer, Zero Trust","company":{"id":1532,"name":"Cloudflare","domain":"cloudflare.com","url":"https://alion.io/company/cloudflare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":83,"ghost_share":0.024,"stale_share":0.723,"repost_share":0.048,"time_to_fill_p50_days":59,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cloudflare","optional":false},{"name":"WordPress","optional":false},{"name":"Zero Trust","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"DNS","optional":true},{"name":"GCP","optional":true},{"name":"IAM","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Okta","optional":true},{"name":"PHP","optional":true},{"name":"PostgreSQL","optional":true}],"status":"live","first_seen_at":"2026-10-30T01:13:17Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T19:37:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.\nAt Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a \"normalized\" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.\nAvailable Locations: Austin, Texas. You will be expected to work from our Austin office twice a week.\nAbout the Department\nThe Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.\nAbout the role\nDo you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence.\nResponsibilities\nServe as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including products like Access, Gateway, Cloudflare Tunnels, Cloudflare WAN and the Cloudflare One client (formerly known as Cloudflare WARP client).\nTroubleshoot and resolve complex technical issues related to identity, device security, and secure application access.\nCommunicating and working directly with the customers via phone, video conference (ie Zoom, Google Meet), chat and tickets in Salesforce\nWork directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings.\nCreate and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.\nPartner with Cloudflare’s Product, Engineering, and Security teams to escalate and resolve advanced customer issues.\nProvide feedback based on customer interactions to drive product improvements and ensure alignment with user needs.\nAssist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools.\nDesirable Skills, Knowledge, and Experience\nAvailability to work the weekend shift (Saturday & Sunday)\nYou have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products.\nExceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.\nStrong customer service orientation and communication skills, both written and verbal.\nAbility to work independently and collaboratively in a fast-paced, dynamic environment.\nYou have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).\nHands-on experience with identity and access management (IdP, IAM, SCIM) systems, such as Okta, Microsoft Entra, Ping, etc. Strong knowledge of authentication protocols (SAML, OIDC)\nProficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing.\nExperience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations.\nYou have worked with PostgreSQL, MySQL, MS SQL or other database servers.\nBachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). This may also include specialized bootcamps. \nRelevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP.\nExperience with building projects on Cloudflare or using Cloudflare Products.\nWhat Makes Cloudflare Special?\nWe’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.\nProject Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.\nAthenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.\n1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.\nSound like something you’d like to be a part of? We’d love to hear from you!\nPlease note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.\nThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.\nCloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.\nCloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. 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