{"id":2397981,"url":"https://alion.io/job/cloudhq-it-technician","title":"IT Technician","company":{"id":1755511,"name":"CloudHQ","domain":"cloudhq.com","url":"https://alion.io/company/cloudhq","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":74},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Defender","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-28T13:35:14Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T02:57:52Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Description\nAbout CloudHQ:\nCloudHQ is a global leader in digital infrastructure, designing, building, and operating hyperscale and colocation data centers across North America, EMEA, Asia, and South America. Founded by a pioneer in the data center REIT industry, CloudHQ develops and delivers mission-critical infrastructure for many of the world's largest technology companies.\nThis role is an important part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel in Singapore. You will provide desk-side, remote and site support while working closely with the wider regional and global IT teams.\nThe role requires a strong foundation in end-user support and Microsoft technologies, together with basic networking knowledge to assist with local connectivity, network equipment and troubleshooting when required.\nPrincipal Duties and Responsibilities:\nInstall, configure and support Microsoft 365, Windows 11, cloud-based applications and third-party software\nSet up and manage user accounts, laptops and mobile devices using Microsoft Intune and Microsoft Entra ID\nSupport employee onboarding and offboarding activities\nProvide first and second-line technical support for hardware, software and connectivity issues\nRespond to IT support requests, diagnose issues, provide resolutions and escalate when required through the ticketing system\nPerform basic network troubleshooting, including LAN, Wi-Fi, VPN, DNS, DHCP and connectivity issues\nAssist with basic configuration and troubleshooting of switches, firewalls, wireless access points and other network equipment under guidance from senior engineers\nSupport meeting room technology, printers, mobile devices and other office IT equipment\nMaintain accurate IT equipment and asset inventory\nAssist with endpoint compliance, system updates and routine maintenance\nMaintain and contribute to IT documentation and knowledge-base articles\nWork with regional and global IT teams during infrastructure changes, deployments and troubleshooting\nContinuously develop technical knowledge across Microsoft cloud, endpoint and networking technologies\nSupport IT projects and other duties as required\nRequired Knowledge/Skills/Abilities:\nDegree, diploma or professional qualification in IT, Computer Science, Networking or a related field preferred\nA minimum of 5 years’ experience of IT support, desktop support, service desk or similar technical experience\nGood knowledge of Windows 11 and Microsoft 365\nBasic knowledge of Microsoft Entra ID, user accounts, groups and permissions\nExperience or exposure to Microsoft Intune and endpoint/device management\nGood understanding of networking fundamentals including TCP/IP, IP addressing, subnetting, DNS, DHCP, VLANs, LAN/WAN, Wi-Fi and VPN\nAbility to perform basic troubleshooting of switches, access points and network connectivity\nUnderstanding of basic network troubleshooting tools such as ping, traceroute, nslookup and ipconfig\nStrong troubleshooting and problem-solving skills\nStrong communication skills with an excellent customer-service orientation\nAbility to prioritise, multi-task and work independently while collaborating with regional and global IT teams\nWillingness to learn and develop across Microsoft cloud, endpoint and networking technologies\nAvailability for occasional after-hours support when required\nFluent professional English, with strong verbal and written communication skill\nOccasional travel (in region) as required & some limited global travel (to US/UK) by exception\nEmployee must have right to live & work in SGP\nPreferred Qualifications:\nExperience with Microsoft Intune, Entra ID, Autopilot or Microsoft Defender\nExposure to Cisco, Fortinet or similar enterprise networking technologies\nBasic understanding of firewalls, switching, VLANs and wireless networking\nExperience with IT ticketing systems such as Zendesk\nBasic PowerShell knowledge\nMicrosoft, CompTIA Network+, CCNA or similar entry-level certification\nMandarin language skills would be considered an advantage\nWhat we can offer you:\nCompetitive salary, plus bonus \nGreat work location: the Corporate Office is situated in the heart of SGP’s Central Business District\nPremier Private Medical plan (provided by BUPA - covering medical, dental, vision) for employees plus spouse/long term partner & eligible dependent's \n25 days holiday, plus local/public holidays on top\nPersonal development & growth opportunities - be part of a diverse, global business scaling quickly","description_format":"text","description_chars":4514,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Real Estate","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-12T22:51:21Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.68,"p_room":0.75,"age_days":15,"expected_fill_days":17,"reasons":["conf:27","win:late","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/cloudhq-it-technician","json_url":"https://alion.io/job/cloudhq-it-technician.json","meta":{"generated_at":"2026-10-14T15:35:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755511},"rest":"https://alion.io/mcp/rest/get_company?id=1755511"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudhq-it-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudhq-it-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudhq-it-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudhq-it-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudhq-it-technician"}]}