# Associate Application Support Engineer

Culture at CloudifyOps: Working with CloudifyOps is a rewarding experience. Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Role Requirements andResponsibilities: Application Support & Incident Management Serve as the first point of contact (L1) for application incidents raised via ticketing systems. Triage, categorise, and prioritise incoming support requests based on defined SLA guidelines. Resolve known issues using standard operating procedures (SOPs) and knowledge base articles. Escalate unresolved or complex incidents to L2/L3 teams with well-documented observations and initial analysis. Track and update incident tickets throughout the lifecycle, ensuring timely communication to stakeholders. Monitoring & Alerting Monitor application health dashboards on DataDog and CloudWatch and flag anomalies proactively. Acknowledge and respond to system alerts within defined response windows. Perform basic health checks on AWS services (EC2, RDS, S3, Lambda) as part of daily operations. Maintain shift handover notes with clear status updates on open inc

- **Id**: 3862317
- **Url**: <https://alion.io/job/cloudifyops-associate-application-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T10:14:51Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-06T23:56:11Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4079
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: DevOps & Platform Engineering, Cloud Consulting & Migration

## Company

- **Id**: 4451333
- **Name**: Cloudifyops
- **Domain**: cloudifyops.com
- **Url**: <https://alion.io/company/cloudifyops>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Zoho Recruit

## Technologies

- **Amazon CloudWatch** — Optional: no
- **Amazon EC2** — Optional: no
- **Amazon S3** — Optional: no
- **AWS** — Optional: no
- **AWS Lambda** — Optional: no
- **Datadog** — Optional: no
- **DynamoDB** — Optional: no
- **Git** — Optional: no
- **Grafana** — Optional: no
- **Incident Management** — Optional: no
- **Linux** — Optional: no
- **MySQL** — Optional: no
- **PostgreSQL** — Optional: no
- **Postman** — Optional: no
- **Python** — Optional: no
- **Rest API** — Optional: no
- **SQL** — Optional: no
- **Unix** — Optional: no
- **Freshdesk** — Optional: yes
- **ITIL** — Optional: yes
- **Jira** — Optional: yes
- **ServiceNow** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-06T10:14:51Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 22
- **Reasons**: conf:2, win:early, comp:junior
- **Computed at**: 2026-11-07T02:51:55Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.