{"id":2803438,"url":"https://alion.io/job/cloudkeeper-technical-account-manager-cloud","title":"Technical Account Manager - Cloud","company":{"id":3781,"name":"CloudKeeper","domain":"cloudkeeper.com","url":"https://alion.io/company/cloudkeeper","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Amazon S3","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure SQL Database","optional":false},{"name":"Bicep","optional":false},{"name":"Chef","optional":false},{"name":"CloudFormation","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"Google GKE","optional":false},{"name":"Incident Management","optional":false},{"name":"Jenkins","optional":false},{"name":"Nagios","optional":false},{"name":"New Relic","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-07-22T10:59:51Z","employer_posted_date":null,"last_verified_at":"2026-07-22T10:59:51Z","board_verified":false,"closed_at":null,"days_open":89,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":89},"description":"Designation : Technical Account Manager - Cloud\n\nAbout CloudKeeper : \n\nCloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from AWS, Microsoft Azure, & Google Cloud.\n\nA certified AWS Premier Partner, Azure Technology Consulting Partner, Google Cloud Partner, and FinOps Foundation Premier Member, CloudKeeper has helped 350+ global companies save an average of 20% on their cloud bills, modernize their cloud setup, and maximize value - all while maintaining flexibility and avoiding any long-term commitments or costs.\n\nCloudKeeper was hived off from TO THE NEW, a digital technology service company with 2500+ employees and an 8-time GPTW winner.\n\nRole Overview\n\nAs a Technical Account Manager, you will be the primary technical point of contact and trusted advisor for one or more customers, helping them adopt, run, and optimize their cloud environment - across AWS, Azure, GCP, or any combination of these - in a secure, reliable, and cost-efficient manner. You will bridge the gap between the clients' business and technical stakeholders and our internal engineering/DevOps teams, driving stakeholder alignment, managing incidents, and leading regular business and service reviews.\n\nResponsibilities : \n\n- Serve as the primary technical point of contact and trusted advisor for one or more clients, owning the overall health of their cloud environment.\n\n- Craft and execute strategies to drive customer adoption and effective use of core cloud services - compute, storage, databases, networking, containers, and serverless - on the client's cloud platform(s) of choice.\n\n- Provide advocacy and strategic technical direction, helping plan and build solutions using standard methodologies and well-architected best practices, keeping the client's cloud environment operationally healthy.\n\n- Act as a consultant for clients, understanding their business/operational needs and technical challenges to suggest innovative, cost-optimized solutions.\n\n- Own end-to-end incident management for critical and high-priority issues - coordinate triage and escalation, drive timely resolution with the relevant technical teams, run root-cause analysis (RCA), and keep stakeholders informed throughout the incident lifecycle.\n\n- Build and manage relationships across technical and business stakeholders - from engineers up to CxO level - ensuring transparency, trust, and alignment on priorities and outcomes.\n\n- Plan and lead Monthly/Quarterly Business Reviews (MBR/QBR) and Monthly Service Reviews (MSR) with customers, presenting performance metrics, cost and usage trends, optimization opportunities, and a forward-looking roadmap.\n\n- Lead technical discussions with both client stakeholders and internal engineering/DevOps/Managed Services teams to define solutions for complex problems that may span multiple cloud services or platforms.\n\n- Help plan for architectural enhancements and provide support for critical business engagements involving business stakeholders.\n\n- Participate in regular cadence meetings with business stakeholders, helping them identify value propositions and suggesting enhancements for architectural resilience, security, and performance.\n\n- Work closely with in-house teams to build use cases and proofs-of-concept that showcase new and innovative cloud services to solve critical business problems\n\n- Conduct capability walkthroughs, technical presentations, and periodic reviews with customers.\n\n- Act as the escalation point for critical client issues, ensuring SLAs and customer expectations are consistently met.\n\nMust Have : \n\n- Bachelor's/Master's degree with 8+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / DevOps / Applications Development experience in a distributed systems environment.\n\n- Strong working knowledge of cloud platform fundamentals - regions, availability zones, edge locations, auto-scaling, and spot/reserved/committed-use pricing models - on at least one of AWS, Azure, or GCP.\n\n- Hands-on experience with core cloud services across compute, storage, database, monitoring, and content delivery - for example, AWS (EC2, RDS, CloudWatch, S3, CloudFront, CloudFormation), Azure (Virtual Machines, Azure SQL, Monitor, Blob Storage, ARM/Bicep templates), or GCP (Compute Engine, Cloud SQL, Cloud Monitoring, Cloud Storage, Deployment Manager).\n\n- Conceptual knowledge of related services such as database migration, container orchestration (ECS/EKS, AKS, or GKE), storage/API gateways, and security & threat-detection tooling.\n\n- Conceptual knowledge of DevOps and observability tooling : Terraform, Docker, Jenkins, New Relic, Nagios, Datadog, Chef/Ansible, etc.\n\n- General concepts : landing zone setup, containers, serverless architecture.\n\n- Working knowledge of incident management practices - triage, escalation matrices, root-cause analysis, and post-incident reviews.\n\n- Experience planning and running structured business/service reviews (MBR/QBR/MSR) with customer stakeholders.\n\n- External enterprise customer-facing experience as a technical lead, with strong stakeholder management, communication, and interpersonal skills.\n\n- Experience in architecting, designing, and leading DevOps / cloud services engagements.\n\n- Track record of ramping up quickly in an evolving and challenging role.\n\n- Ability to manage multiple tasks, incidents, and projects in a fast-moving environment.\n\n- Proven track record of exceptional customer focus.\n\n- Willingness to travel to customer locations (expected travel : up to 20%).\n\nGood to Have : \n\n- Exposure to more than one cloud platform (AWS, Azure, GCP, etc.) rather than a single provider.\n\n- Understanding of cloud billing/consolidated billing constructs, cost management, and FinOps concepts and frameworks.\n\n- Relevant cloud certifications - e.g., AWS Certified Solutions Architect, Microsoft Certified : Azure Administrator/Architect, or Google Cloud Professional Cloud Architect.\n\n- Familiarity with ITIL practices for incident, problem, and change management.\nSkills\nCloud, Cloud Services, Cloud Support, AWS, Azure, System Administration, Cloud Storage, Google Cloud Platform","description_format":"text","description_chars":6319,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Cost & Multi-Cloud Management"],"lifecycle":[{"event":"open","at":"2026-10-18T01:22:52Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.509,"p_room":0.28,"age_days":88,"expected_fill_days":28,"reasons":["seen:88","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/cloudkeeper-technical-account-manager-cloud","json_url":"https://alion.io/job/cloudkeeper-technical-account-manager-cloud.json","meta":{"generated_at":"2026-10-19T14:50:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10897,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3781},"rest":"https://alion.io/mcp/rest/get_company?id=3781"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudkeeper-technical-account-manager-cloud"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudkeeper-technical-account-manager-cloud"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudkeeper-technical-account-manager-cloud"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudkeeper-technical-account-manager-cloud\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudkeeper-technical-account-manager-cloud"}]}