{"id":1551702,"url":"https://alion.io/job/cloudpay-customer-success-manager","title":"Customer Success Manager","company":{"id":3064136,"name":"Cloudpay","domain":"cloudpay.com","url":"https://alion.io/company/cloudpay-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"role_country_seniority_unknown","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-14T09:58:14Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About this job opportunity\nOur Vision\nTo be the world's most trusted global payroll partner, simplifying pay for all employees.\nOur Mission\nEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.\nOur People\nOur fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.\nWhat makes this role exciting\nAt CloudPay, we’re transforming global payroll and human capital management through our unified cloud-based platform. Our mission is to deliver compliant, scalable, and insightful solutions for multinational businesses worldwide. As we grow, we're looking for a passionate and strategic Customer Success Manager (CSM) to join our team and help ensure our customers receive the highest level of value and support.\nAs a Customer Success Manager, you will serve as the critical bridge between CloudPay and our global clients. You’ll be responsible for managing relationships, enhancing the customer experience, and ensuring the successful adoption of our platform and services. Working closely with cross-functional teams, you'll help customers achieve their business goals, maximize the value of their CloudPay partnership, and ensure long-term satisfaction and retention.\nMain responsibilities\nAct as the primary high-level point of contact for assigned global clients using CloudPay’s Managed Payroll Services.\n\nOversee the successful transition of new clients from implementation to steady-state operations, ensuring adoption of core service tools such as reporting, invoicing, and KPI tracking.\n\nCoordinate service delivery by collaborating with both internal teams and external payroll providers, ensuring timely and quality execution.\n\nPromote adoption of standardized services and support the transition to a centralized service model.\n\nMonitor overall client satisfaction, engagement, and strategic alignment\n\nProactively identify and resolve potential service delivery issues, ensuring continuity and customer value.\n\nManage and track client requests and actions, ensuring resolution and timely follow-up.\n\nDevelop and maintain a master service schedule to ensure all deliverables are met.\n\nConduct annual client visits to build relationships and strengthen customer intimacy.\n\nCreate and maintain strategic account plans for key clients, ensuring comprehensive support and opportunity identification.\n\nIdentify and pursue opportunities for upselling and service expansion to support growth.\n\nManage contract renewals and drive client retention efforts\n\n**This role follows hybrid working arrangement with 4x/month RTO in Makati. Work schedule is Monday-Friday 3PM to 12MN.\nExperience needed for this role\nProven experience in Customer Success, Account Management, or Strategic Planning roles within a B2B environment.\n\nSolid understanding and practical experience with Human Capital Management (HCM) or payroll applications.\n\nDemonstrated success managing complex, global customer relationships at both operational and executive levels; includes strategic planning and thinking, issue resolution and escalation management.\n\nAbility to think strategically while managing day-to-day customer needs and issue resolution through collaboration and building strong relationships with customers.\n\nSkilled in cross-functional collaboration, engaging across Sales, Managing Partners, Marketing, Operations, Customer Support and Product Management.\n\nExceptional communication skills (English)-verbal, written, and presentation-including experience leading meetings and webinars\n\nAbout you and Our core values\nTaking ownership, working with integrity and respect\n\nBeing a team player is key to our culture\n\nSolution and customer focused\n\nGreat initiative with the goal for excellence in achieving results\n\nDedicated to developing and always looking for continuous improvements\n\nBe creative, be committed, be engaged and enjoy what you do\n\nPhilippines Package and Benefits\nCompetitive Salary\n\nCompetitive vacation allowance\n\nCalm app\n\nSick Leave\n\nEAP\n\nGroup Life Insurance, HMO\n\nEmployee Referral Program\n\nDe Minimis Benefit\n\nWFH Allowance\n\nMid-Year Bonus\n\n13th Month Pay\n\nRegularization Bonus, 1st Year Anniversary Bonus\n\nBereavement Leave\n\nPaid Volunteering days\n\nStudy Leave\n\nMarriage Leave\n\nCloudPay is committed to being an equal opportunities employer.\n#LI-PC #LI-HYBRID\nThe CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.\nGlassdoor","description_format":"text","description_chars":5084,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Life insurance","Paid volunteering days"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Payroll Services"],"lifecycle":[{"event":"open","at":"2026-10-01T00:26:07Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.653,"p_room":0.75,"age_days":28,"expected_fill_days":29,"reasons":["conf:18","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/cloudpay-customer-success-manager","json_url":"https://alion.io/job/cloudpay-customer-success-manager.json","meta":{"generated_at":"2026-10-14T17:58:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23098,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3064136},"rest":"https://alion.io/mcp/rest/get_company?id=3064136"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudpay-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudpay-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudpay-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudpay-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudpay-customer-success-manager"}]}