{"id":3269598,"url":"https://alion.io/job/cloudpay-director-amer-payroll","title":"Director, AMER Payroll","company":{"id":3064136,"name":"Cloudpay","domain":"cloudpay.com","url":"https://alion.io/company/cloudpay-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":117000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2969},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-26T10:56:46Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-26T16:59:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About this job opportunity\nOur Vision\nTo be the world's most trusted global payroll partner, simplifying pay for all employees.\nOur Mission\nEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.\nOur People\nOur fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.\nWhat makes this role exciting\nThe Director, AMER Payroll will lead and oversee all aspects of payroll operations for the Americas region, ensuring accurate, compliant, and timely processing of payroll for CloudPay's clients. This role is critical in maintaining high service delivery standards and fostering client satisfaction.\nMain responsibilities\nStrategically lead and manage the end-to-end payroll operations for clients across the Americas region, encompassing multiple countries and regulatory environments.\n\nDevelop, implement, and maintain robust payroll processes and procedures to ensure accuracy, compliance, and efficiency.\n\nOversee and manage a team of payroll professionals, providing leadership, mentorship, and performance management to foster a high-performing team.\n\nEnsure compliance with all federal, state, and local payroll tax regulations, labor laws, and company policies within the AMER region.\n\nAct as a primary point of contact for complex client payroll inquiries and escalations, resolving issues promptly and effectively.\n\nCollaborate closely with internal stakeholders, including HR, Finance, IT, and Client Services, to ensure seamless payroll integration and service delivery.\n\nIdentify and implement opportunities for process improvement, automation, and standardization to enhance operational efficiency and accuracy.\n\nDevelop and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure payroll performance and drive continuous improvement.\n\nStay abreast of industry trends, legislative changes, and technological advancements in payroll to ensure CloudPay's offerings remain competitive and compliant.\n\nParticipate in client onboarding and implementation projects, providing expert guidance on AMER payroll requirements.\n\nManage vendor relationships with third-party payroll providers and tax authorities as needed.\n\nPrepare and present reports on payroll performance, compliance, and strategic initiatives to senior management\n\nExperience needed for this role\nProven progressive experience in payroll management, with proven experience in a leadership role overseeing multi-country or regional payroll operations.\n\nExtensive knowledge of payroll laws, regulations, and tax compliance across various countries within the Americas (e.g., USA, Canada, Mexico, Brazil).\n\nDemonstrated experience managing large-scale payroll operations for multiple clients or a complex organization.\n\nDegree in Accounting, Finance, Business Administration, or a related field.\n\nProven ability to lead, motivate, and develop a high-performing team.\n\nStrong analytical and problem-solving skills with a keen attention to detail.\n\nExcellent communication, interpersonal, and client-facing skills.\n\nProficiency in payroll software and enterprise resource planning (ERP) systems (e.g., SAP, Workday, Oracle).\n\nAdvanced Excel skills (e.g., pivot tables, VLOOKUPs, data analysis).\n\nCertified Payroll Professional (CPP) or equivalent international payroll certification preferred.\n\nAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.\n\n About you and Our core values\nTaking ownership, working with integrity and respect\n\nBeing a team player is key to our culture\n\nSolution and customer focused\n\nGreat initiative with the goal for excellence in achieving results\n\nDedicated to developing and always looking for continuous improvements\n\nBe creative, be committed, be engaged and enjoy what you do\n\nCosta Rica benefits\nCompetitive Salary\n\nCompetitive vacation allowance\n\nBirthday leave\n\nCalm app\n\nPreventive Medical Check Up\n\nMediSmart Business Plan\n\nMAPFRE Medical Benefits\n\nEAP\n\nWellbeing Allowance\n\nMAPFRE Vision Benefit\n\nLife Insurance and Total & Permanent Disability\n\nWFH Allowance\n\nEmployee Referral Program\n\nPaid Volunteering days\n\nBereavement Leave\n\nMarriage Leave\n\nPaid Sick Days\n\nCloudPay is committed to being an equal opportunities employer.\nThe CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.\nGlassdoor","description_format":"text","description_chars":5022,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Paid volunteering days"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services"],"lifecycle":[{"event":"open","at":"2026-10-26T10:56:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:7","win:early"],"computed_at":"2026-10-27T00:57:04Z"},"pay":null,"html_url":"https://alion.io/job/cloudpay-director-amer-payroll","json_url":"https://alion.io/job/cloudpay-director-amer-payroll.json","meta":{"generated_at":"2026-10-27T00:57:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3064136},"rest":"https://alion.io/mcp/rest/get_company?id=3064136"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudpay-director-amer-payroll"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudpay-director-amer-payroll"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudpay-director-amer-payroll"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudpay-director-amer-payroll\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudpay-director-amer-payroll"}]}