{"id":3955903,"url":"https://alion.io/job/cloudpay-service-partner-manager","title":"Service Partner Manager","company":{"id":3064136,"name":"Cloudpay","domain":"cloudpay.com","url":"https://alion.io/company/cloudpay-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-11-09T08:09:36Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T08:09:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About this job opportunity\nOur Vision\nTo be the world's most trusted global payroll partner, simplifying pay for all employees.\nOur Mission\nEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.\nOur People\nOur fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.\nWhat makes this role exciting\nCloudPay is looking for a Service Partner Manager to join our global Payroll Operations team. Reporting to the Senior Manager of Service Partner Management, you’ll work closely with regional Payroll Directors, Customer Account Managers, and our Readiness & Transformation team. In this key role, you’ll be responsible for the performance and collaboration of our in-country payroll and payment providers, ensuring they deliver exceptional service that meets CloudPay’s world-class standards for our global clients. We’re looking for a relationship-driven professional who thrives in a cross-functional, international environment and is passionate about operational excellence.\nAt CloudPay, we’re committed to building an inclusive culture that values diverse perspectives and experiences. We encourage applicants from all backgrounds to apply and help us shape the future of global payroll and payments.\nMain responsibilities\nContributing to the successful execution of the global Service Partner Management strategy across assigned region\nNurturing and expanding strong, collaborative relationships with in-country Service Partners\nOverseeing the day-to-day delivery of payroll and payments services, ensuring quality and timeliness\nWorking closely with regional payroll and payments teams to manage escalations and resolve issues swiftly and effectively\nChampioning best practices and driving consistency in service standards with our vendors\nLeading or supporting regular service reviews and identifying opportunities for continuous improvement\nMaintain monthly Service Partners KPIs Data and Charts\nMaintain and update Partners’ Capabilities in the CloudPay tools on a regular basis\nExperience needed for this role\nProven vendor management / service partner management experience and conflict resolution, including handling negotiations and escalations professionally\nStrong communication skills\nA track record of driving and delivering measurable operational improvements across processes or partner networks\nDemonstrated commercial awareness and experience managing responsibilities that contribute to business success\nDemonstrated project management skills, prioritization and attention to detail\nPayroll and/or Payments knowledge nice to have\nStrong experience in large Databases Management, Microsoft Excel is a must, and Power BI is preferred.\n*This role follows hybrid work arrangement with 1x/week RTO. Work schedule is Monday to Friday, 3PM to 12MN.\nAbout you and Our core values\nTaking ownership, working with integrity and respect\nBeing a team player is key to our culture\nSolution and customer focused\nGreat initiative with the goal for excellence in achieving results\nDedicated to developing and always looking for continuous improvements\nBe creative, be committed, be engaged and enjoy what you do\nPhilippines Package and Benefits\nCompetitive Salary\nCompetitive vacation allowance\nCalm app\nSick Leave\nEAP\nGroup Life Insurance, HMO\nEmployee Referral Program\nDe Minimis Benefit\nWFH Allowance\nMid-Year Bonus\n13th Month Pay\nRegularization Bonus, 1st Year Anniversary Bonus\nBereavement Leave\nPaid Volunteering days\nStudy Leave\nMarriage Leave\nCloudPay is committed to being an equal opportunities employer\n#LI-HYBRID #LI-PC\nThe CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.\nGlassdoor","description_format":"text","description_chars":4347,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Paid volunteering days"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payroll Services"],"lifecycle":[{"event":"open","at":"2026-11-09T08:09:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-11-09T11:49:09Z"},"pay":null,"html_url":"https://alion.io/job/cloudpay-service-partner-manager","json_url":"https://alion.io/job/cloudpay-service-partner-manager.json","meta":{"generated_at":"2026-11-09T11:49:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14165,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3064136},"rest":"https://alion.io/mcp/rest/get_company?id=3064136"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudpay-service-partner-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudpay-service-partner-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudpay-service-partner-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudpay-service-partner-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudpay-service-partner-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3955903}},{"tool":"search_jobs","arguments":{"company":"cloudpay.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3955903},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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