{"id":340707,"url":"https://alion.io/job/cloudsek-product-specialist","title":"Product Specialist","company":{"id":34753,"name":"CloudSEK","domain":"cloudsek.com","url":"https://alion.io/company/cloudsek","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Freshdesk","optional":false},{"name":"Jira","optional":false},{"name":"Machine Learning","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Red Teaming","optional":false},{"name":"Service Desk","optional":false},{"name":"SIEM","optional":false},{"name":"VirusTotal","optional":false}],"status":"live","first_seen_at":"2026-09-02T07:31:15Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-11-01T12:20:32Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":59},"description":"WHO ARE WE?\nWe are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!\nCloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.\nFounded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:\nCloudSEK’s Product Suite:\nCloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.\nA powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.\nCloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.\nCloudSEK’s AIVigil is an AI-native Attack Surface Monitoring platform that continuously discovers, monitors, and secures exposed AI infrastructure, MCP servers, leaked AI credentials, vector databases, agentic workflows, and shadow AI across the internet.\nKey Milestones:\n2016: Launched our first product.\n2018: Secured Pre-series A funding.\n2019: Expanded operations to India, Southeast Asia, and the Americas.\n2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.\n2021: Raised $7M in Series A funding led by MassMutual Ventures.\nAwards & Recognition: Won NetApp Excellerator's \"Best Growth Strategy Award,\" CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.\n2025: Secured $19 million in funding led by Tenacity Ventures, Commvault.\nAbout the Role:\nCloudSEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This is a multifaceted role that blends Product Support, Cyber Threat Takedown Operations, and Security Event Analysis. You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.\nThis position is ideal for candidates who are early to mid in their cybersecurity career with 1-2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity.\nKey Responsibilities:\n1. Technical Product Support (CloudSEK Product) - L1\nServe as the first point of contact for customer issues via email, chat, or phone.\n\nTroubleshoot and resolve basic technical issues using documentation and internal tools.\n\nRecord and track support issues in our ticketing system with clarity and precision.\n\nCollaborate with engineering and security teams to escalate unresolved issues.\n\nContribute to user guides and help documentation for common support queries.\n\nContinuously learn and apply knowledge of cybersecurity and threat detection.\n\n2. Brand Protection & Takedown Analyst\nMonitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media platforms.\n\nInitiate and manage takedown requests across hosting providers, registrars, and platforms.\n\nProvide timely follow-ups and status updates to internal teams and stakeholders.\n\nAssist in building and maintaining playbooks, SOPs, and threat feeds relevant to brand abuse.\n\nWork closely with the intelligence team to map phishing campaigns and related threat infrastructure.\n\n3. L1 Security Analyst (SOC/Threat Monitoring)\nAs a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal.\n\nConduct initial triage and classification of potential threats.\n\nDocument response steps and escalate incidents as per defined protocols.\n\nStay updated with the latest cyber threats, TTPs, and security advisories.\n\nApply AI prompt engineering techniques to improve efficiency in threat detection and knowledge handling.\n\nDesired Qualifications & Skills:\nBachelor's degree in Technology, Cybersecurity, or related fields.\n\nPrior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations.\n\nUnderstanding of phishing campaigns, social engineering tactics, and brand impersonation threats.\n\nStrong communication skills (written & verbal).\n\nAbility to work independently in a rotational shift environment supporting global customers.\n\nExperience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk).\n\nFamiliarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools).\n\nBasic knowledge of cloud security, APIs, or red teaming (bonus, not required).\n\nProficiency with scripting (Python, Bash) or automation is a plus.\n\nCertifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory.\n\nWorking Conditions:\nWork Mode: Onsite from our Bengaluru Office. \n\nWorking hours: Rotational shifts to support a 24x7 operation but would mostly be to cover our customers in LTAM and USA (EST and PST).\n\nWhy Join Us?\nWork at the intersection of cybersecurity, AI, and digital risk protection.\n\nExposure to real-world cyber threats, takedown operations, and incident response.\n\nLearn from seasoned cybersecurity professionals in a fast-paced startup environment.\n\nOpportunity to grow your career in Cyber Security with practical application\n\nHow to Apply:\nPlease submit your resume, a brief cover letter, and (if available) any relevant projects, certifications, or OSINT analysis you've performed.\nBenefits of Joining CloudSEK\nWe provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You’ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:\nFlexible working hours.\nFood, unlimited snacks and drinks are all available while at office.\nAnd, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!\nCloudSEK is an equal opportunity employer and is committed to building a diverse and inclusive workplace. 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