{"id":1155531,"url":"https://alion.io/job/cloudshare-technical-account-manager-2","title":"Technical Account Manager","company":{"id":5981,"name":"CloudShare","domain":"cloudshare.com","url":"https://alion.io/company/cloudshare","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":220000,"period":"year","method":"role_country_seniority_unknown","sample_n":1753},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-09-23T21:22:42Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T02:01:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.\nAs a Technical Account Manager at CloudShare, you will be responsible for driving customer performance, retention, and growth. You will lead customers through effective onboarding, foster product engagement, and ensure ongoing account optimization and expansion.\nThis role requires a proven ability to guide SaaS customers toward success, combining technical problem-solving skills with a passion for building strong, trusted relationships. You will set clear expectations, respond proactively to customer needs, and collaborate cross-functionally to maximize the value and impact of CloudShare’s platform for enterprise clients.\nResponsibilities:\nDevelop, grow, and manage strategic customer accounts. \nIdentify and solve product adoption issues for customers. \nMeeting and exceeding customer retention and growth goals. \nOversee the expansion strategy for each of your customers and drive growth. \nCreate customer playbooks together with Senior Leadership and the CS teams\nCapture customer feedback and communicate to internal teams. \nProvide expertise and training to customers. \nImprove internal processes to drive team efficiency and improve customer experience. \nTrack and analyze data pertaining to customer account health. \nUtilize data analytics to identify trends and inform decisions that drive customer retention, adoption of the product, and expansion.\nRequirements:\n5+ years of experience in Customer Success, supporting SaaS enterprise customers. \nStrong technical skills (databases, networking, APIs). \nExperience with Cloud Computing platforms (AWS, Azure, GCP) or Virtual Labs (VMWare) is a plus. \nExcellent interpersonal and communication skills, with the ability to collaborate effectively across technical and business teams. \nProven track record in driving customer adoption, retention, and expansion. \nStrong problem-solving and analytical skills with a customer-centric, data-informed mindset. \nAbility to manage multiple priorities in a fast-paced, dynamic environment. \nBachelor’s degree in Business or equivalent practical experience.\nBenefits\nWe offer a competitive compensation package including:\nMedical, Dental, Vision benefits\n401K\nFlexible PTO\n12 Paid Holidays\nHybrid work (3 days in office) with modern downtown Denver location\nFree Parking\nOnsite Gym\nCompensation: $100k annual base salary + 10% bonus\nPlease note that CloudShare considers various factors in determining pay, including, but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business.\nCloudShare is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law.","description_format":"text","description_chars":3276,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Computing","Corporate Training","Virtualization"],"lifecycle":[{"event":"open","at":"2026-09-23T21:22:42Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:3","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cloudshare-technical-account-manager-2","json_url":"https://alion.io/job/cloudshare-technical-account-manager-2.json","meta":{"generated_at":"2026-09-24T09:25:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}