{"id":3063413,"url":"https://alion.io/job/cloudstaff-administrative-assistant-wfo-skytech","title":"Administrative Assistant | WFO | SkyTech","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":130,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mabalacat, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":17000,"period":"year","method":"role_country_seniority_unknown","sample_n":98},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T03:25:45Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T20:17:37Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Responsibilities\nProvide high-level customer support by addressing customer queries and concerns\nUpdate and maintain customer information in the company database\nCoordinate with different teams to ensure timely resolution of customer issues\nDevelop and maintain strong relationships with clients, acting as a point of contact\nAssist in the implementation of new customer service initiatives and strategies\nCollaborate with team members to achieve monthly targets and service-level agreements\nConduct research and analysis to identify areas for improvement in customer service processes\nRequirements\nProven experience in a customer service or administrative role\nExcellent verbal and written communication skills\nStrong problem-solving abilities and attention to detail\nAbility to multitask and prioritize tasks effectively\nProficient in using customer service software and Microsoft Office Suite\nAbility to work collaboratively in a fast-paced, team-oriented environment by being professional, friendly, and outgoing\nExceptional organizational and time management skills\nQualifications\nNight shift\nWFO\nProven experience in a customer service or administrative role\nExcellent verbal and written communication skills\nStrong problem-solving abilities and attention to detail\nAbility to multitask and prioritize tasks effectively\nProficient in using customer service software and Microsoft Office Suite\nAbility to work collaboratively in a fast-paced, team-oriented environment by being professional, friendly, and outgoing\nExceptional organizational and time management skills\n* Very strong Critical Thinking Skills* Very strong administrative/computer skills and experience\n* Email and Order processing\n* Invoicing\n\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nEndless opportunities for career advancement\nExclusive ATM inside the office for employee's convenience\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection\nLook forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!\nTop notch workplace with first class VIP lounge and game rooms\nChild friendly spaces to cater to the needs of employees with children, enhancing work-life balance\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nInternational career growth and connections\nUnlimited cash incentives for hired referrals\nMental Wellness Employee Assistance program through Lifeworks\nIn-house psychiatrist available to support employees' well-being\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc\nCloudstaff : Build Your Career, Anywhere\nEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.\nWhy Cloudstaff is the #1 Workplace?\nAward-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition\nInvest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement\nThrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.\n**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. 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