{"id":3904841,"url":"https://alion.io/job/cloudstaff-billing-operations-manager-wfo","title":"Billing Operations Manager | WFO","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":127,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bacolod, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Stripe","optional":false},{"name":"dbt","optional":true},{"name":"LLM","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-11-05T14:41:33Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-08T07:28:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Work-From-Office is a setup based in Angeles/Cebu/Makati/Ortigas/Bacolod\nWe are looking for a highly technical, detail-oriented Billing Operations Manager with deep, hands-on experience in Orb, Stripe, metering infrastructure, and usage-based / consumption-based billing models.\nThis individual will own the end-to-end billing lifecycle, from usageevent ingestion and metering validation through invoice generation, reconciliation, and revenue reporting.\nThe ideal candidate has worked in a high-growth SaaS, API-first, AI infrastructure, or cloud consumption business and understands the operational complexity of billing customers based on actual product usage.\nThis is a hands-on execution role, not simply a traditional accountsreceivable or invoicing position. We need someone who understands how billing systems work technically and can partner closely with Engineering, Product, Finance, and Revenue Operations.\nKey Responsibilities\n1. Orb & Stripe Billing Operations\nOwn day-to-day administration and optimization of Orb and Stripe.\nConfigure and maintaincustomer billing accounts, subscriptions, pricing plans, billing schedules, and invoicing workflows.\nManage the integration between Orb's usage-based billing platform and Stripe's payment and invoicing capabilities.\nTroubleshoot billing discrepancies, failed invoices, payment issues, and system integration errors.\nEnsure billing accuracy across customer contracts, product usage, and payment systems.\n2. Usage Metering & Consumption-Based Billing\nOwn operational processes for usage-based, metered, and consumption-based billing.\nValidate usageevent ingestion, aggregation, and rating accuracy.\nUnderstand and manage complex pricing structures, including:Pay-as-you-go consumption pricing\nTiered and volume-based pricing\nPrepaid credits and consumption drawdowns\nCommitted spend and minimum usage commitments\nOverage billing\nHybrid subscription and consumption models\n\nMonitor usage-to-invoice reconciliation and investigate missing, delayed, duplicated, or inaccurate usage events.\nCollaborate with Engineering to maintainreliable metering and billing pipelines.\n3. Billing Accuracy & Revenue Reconciliation\nOwn monthly billing close and invoice quality assurance.\nReconcile consumption data between product systems, Orb, Stripe, and financial systems.\nIdentifyand resolve billing leakage, underbilling, overbilling, and revenue discrepancies.\nPartner with Finance on revenue recognition inputs, deferred revenue, credit balances, and customer commitments.\nBuild controls and processes to ensure completeness and accuracy of billable usage.\n4. Billing Systems & Automation\nImprove and automate billing workflows to reduce manual intervention.\nWork closely with Engineering and Product on pricing launches, meter definitions, billing APIs, and system integrations.\nBuild operational dashboards and reporting for consumption, billed revenue, credits, and unbilled usage.\nEstablish monitoring, exception management, and audit processes for the billing infrastructure.\nSupport pricing and packaging changes from configuration through production validation.\n5. Cross-Functional Partnership\nPartner with Sales and Deal Desk to operationalize complex customer pricing agreements.\nWork with Customer Success to resolve billing questions and disputes.\nCollaborate with Finance and Accounting to ensure billing data supports accurate financial reporting.\nTranslate complex commercial agreements into executable billing configurations.\nQualifications\nRequired Qualifications\n5+ years of experiencein Billing Operations, Revenue Operations, Billing Systems, or Technical Finance Operations.\nDirect, hands-on production experience with Orb is stronglyrequired.\nStrong hands-on experience with Stripe Billing, including subscriptions, invoices, payment workflows, and integrations.\nDemonstrated experience operating usage-based, metered, or consumption-based billing systems.\nStrong understanding of usageevent pipelines, metering logic, rating, pricing configuration, and invoice generation.\nExperience reconciling raw usage data to invoices and resolving discrepancies.\nStrong SQL skills for querying usage data and troubleshooting billing issues.\nExperience collaborating directly with software engineers on APIs, webhooks, and billing integrations.\nProven ability to manage complex billing workflows in a high-volume SaaS environment.\nStrong analytical skills, attention to detail, and end-to-end ownership.\nPreferred Qualifications\nExperience in AI, LLM platforms, developer tools, API infrastructure, cloud computing, or data infrastructure companies.\nExperience supporting token-based, API-call-based, compute-based, or storage-based billing.\nFamiliarity with Stripe APIs, Orb APIs, event-driven architectures, and data pipelines.\nExperience with NetSuite, Snowflake, dbt, or other financial and data platforms.\nExperience implementing or migrating usage-based billing platforms.\nFamiliarity with ASC 606 revenue recognition considerations related to consumption billing.\nWhat Success Looks Like\nFirst 30 Days\nUnderstand the full usage-to-cash billing architecture.\nGain operational fluency in existing Orb and Stripe configurations.\nIdentifymajor billing accuracy risks, manual processes, and reconciliation gaps.\nFirst 60 Days\nIndependently own billing operations and monthly billing cycles.\nImplement monitoring and controls for metering, credits, and invoice accuracy\nReduce manual billing adjustments and recurring issues.\nFirst 90 Days\nEstablish reliable, scalable billing operations with clear ownership and documentation.\nImprove usage-to-invoice reconciliation and billing automation.\nCreate repeatable processes for launching new consumption-based pricing models.\nIdeal Candidate Profile\nWe are specifically looking for someone who has personally configured and operated Orb and Stripe in a production environment, understands how usage events become billable charges, and can troubleshoot the entire process from raw metering data through customer invoices.\nA candidate whose experience is limited to traditional invoicing, collections, accounts receivable, or subscription billing without consumption-based metering experience will not be the right fit.\nCore hiring requirement: Orb + Stripe + Metering + Usage-Based Billing + SQL.\nRequired Qualifications\n5+ years of experiencein Billing Operations, Revenue Operations, Billing Systems, or Technical Finance Operations.\nDirect, hands-on production experience with Orb is stronglyrequired.\nStrong hands-on experience with Stripe Billing, including subscriptions, invoices, payment workflows, and integrations.\nDemonstrated experience operating usage-based, metered, or consumption-based billing systems.\nStrong understanding of usageevent pipelines, metering logic, rating, pricing configuration, and invoice generation.\nExperience reconciling raw usage data to invoices and resolving discrepancies.\nStrong SQL skills for querying usage data and troubleshooting billing issues.\nExperience collaborating directly with software engineers on APIs, webhooks, and billing integrations.\nProven ability to manage complex billing workflows in a high-volume SaaS environment.\nStrong analytical skills, attention to detail, and end-to-end ownership.\nPreferred Qualifications\nExperience in AI, LLM platforms, developer tools, API infrastructure, cloud computing, or data infrastructure companies.\nExperience supporting token-based, API-call-based, compute-based, or storage-based billing.\nFamiliarity with Stripe APIs, Orb APIs, event-driven architectures, and data pipelines.\nExperience with NetSuite, Snowflake, dbt, or other financial and data platforms.\nExperience implementing or migrating usage-based billing platforms.\nFamiliarity with ASC 606 revenue recognition considerations related to consumption billing.\nWhat Success Looks Like\nFirst 30 Days\nUnderstand the full usage-to-cash billing architecture.\nGain operational fluency in existing Orb and Stripe configurations.\nIdentifymajor billing accuracy risks, manual processes, and reconciliation gaps.\nFirst 60 Days\nIndependently own billing operations and monthly billing cycles.\nImplement monitoring and controls for metering, credits, and invoice accuracy\nReduce manual billing adjustments and recurring issues.\nFirst 90 Days\nEstablish reliable, scalable billing operations with clear ownership and documentation.\nImprove usage-to-invoice reconciliation and billing automation.\nCreate repeatable processes for launching new consumption-based pricing models.\nIdeal Candidate Profile\nWe are specifically looking for someone who has personally configured and operated Orb and Stripe in a production environment, understands how usage events become billable charges, and can troubleshoot the entire process from raw metering data through customer invoices.\nA candidate whose experience is limited to traditional invoicing, collections, accounts receivable, or subscription billing without consumption-based metering experience will not be the right fit.\nCore hiring requirement: Orb + Stripe + Metering + Usage-Based Billing + SQL.\nPerks and benefits\nHMO Coverage \nALE Club : Accountants Leading Evolution, be part of a community of accountants within Cloudstaff that serves as a platform to connect with their colleagues\nAnnual Performance Review with Salary Increase\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nEndless opportunities for career advancement\nExclusive partnership with the IPA to offer a professional CPD pathway\nExclusive partnerships that offer Cloudstaff accountants additional training sessions\nFlexible leave credits which may be used for vacation, emergency, and sick leaves\nIn-house psychiatrist available to support employees' well-being\nInternational career growth and connections\nLook forward to weekly office perks for work from office staff - Free Coffee, Meals, and Beer Fridays!\nMental Wellness Employee Assistance program through Lifeworks\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nQuarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nTop notch workplace with first class VIP lounge and game rooms\nUnlimited cash incentives for hired referrals\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection","description_format":"text","description_chars":10628,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life 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