{"id":3533087,"url":"https://alion.io/job/cloudstaff-customer-account-manager","title":"Customer Account Manager","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":126,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":93},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-30T14:39:16Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T01:25:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Customer Account Manager serves as the primary point of contact for customer accounts, managing order-to-delivery activities, customer inquiries, onboarding, issue resolution, account maintenance, and service excellence initiatives.\nKey Responsibilities\nReceive, review, enter, and manage customer orders and changes, including follow up on past due orders and forecasting\n\nServe as primary contact for customer inquiries via phone and email.\n\nResolve customer concerns related to orders, deliveries, accounts, credit requests, and service issues.\n\nCoordinate with sales, supply chain, logistics, distribution, credit, pricing and customer master teams.\n\nSupport sales function with quote requests; specifically, when implementing global price increases.\n\nSupport customer onboarding, account setup, and location maintenance.\n\nManage key accounts across multiple end markets and product lines.\n\nDocument recurring issues and recommend process improvements.\n\nCoordinates the transfer of slow-moving inventory within the distribution system.\n\nParticipate in special projects and continuous improvement initiatives.\n\nQualifications\nStrong customer service, relationship management, ERP/order management, communication, problem-solving, and organizational skills.\n\nExcellent written and verbal English required\n\nHigh school diploma required; additional education preferred. 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