{"id":3063947,"url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-davao","title":"Customer Service Representative | WFO (Davao)","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":130,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Davao City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-07-15T14:21:52Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T11:31:04Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":108},"description":"Job Summary\nWe are seeking a highly organized and professional Customer service representative to join our team. This position requires someone with precise attention to detail, excellent communication skills, and the ability to handle patient inquiries in a friendly, clear, and welcoming manner. The primary role will be to accommodate patients, assess their needs, and ensure they are enrolled in our membership program. Prior experience in healthcare or patient care is essential, and prior sales experience is highly appreciated. Additionally, punctuality and strong attendance are a must.\nKey Responsibilities\nProvide exceptional customer service by answering phone calls in a friendly, professional manner, and assessing patients’ needs to ensure they are enrolled in the appropriate membership.\nAssist patients with scheduling appointments, answering inquiries, and providing relevant information about healthcare services and membership benefits.\nClearly communicate membership options, benefits, and enrollment processes to patients, ensuring they fully understand their options.\nEnsure all patient information is accurately documented and entered into the system.\nMaintain accurate and detailed patient records, ensuring all data is current and compliant with healthcare regulations.\nCommunicate clearly and audibly during phone calls and in person, ensuring all messages are delivered effectively.\nWe are seeking a candidate who is fluent in English with clear communication skills, ensuring effective interaction with American patients. While proficiency in English is essential, we value clarity and ease of understanding in both written and spoken communication.\nFollow-up with patients to ensure satisfaction and confirm membership enrollment and appointment details.\nCollaborate with healthcare professionals and administrative staff to ensure seamless patient care coordination.\nMaintain a professional and welcoming demeanor at all times.\nQualifications\nQualifications\nPrior experience in healthcare, patient care, or a customer service role is required.\nSales experience is highly preferred for gauging patient needs and assisting with membership enrollment.\nExcellent communication skills, both verbal and written, with a focus on clarity, professionalism, and persuasive communication.\nAbility to speak clearly and audibly during phone conversations and in person.\nStrong attention to detail and accuracy in data entry and patient record-keeping.\nDependable with excellent attendance and punctuality.\nAbility to remain calm and composed when handling patient concerns.\nFriendly, welcoming, and patient-focused attitude.\nAbility to multitask and manage time efficiently in a fast-paced environment.\nPreferred Qualifications\nPrevious experience with medical office management or front desk operations.\nFamiliarity with healthcare terminology and patient care procedures.\nProficiency with healthcare management software and Microsoft Office Suite.\nAbility to adapt to sales targets and meet enrollment goals.\nPerks and benefits\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nEndless opportunities for career advancement\nIn-house psychiatrist available to support employees' well-being\nInternational career growth and connections\nMental Wellness Employee Assistance program through Lifeworks\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nUnlimited cash incentives for hired referrals","description_format":"text","description_chars":3757,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:16:33Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.117,"p_room":0.28,"age_days":108,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-davao","json_url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-davao.json","meta":{"generated_at":"2026-11-01T13:58:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-customer-service-representative-wfo-davao"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-customer-service-representative-wfo-davao"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-customer-service-representative-wfo-davao"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-customer-service-representative-wfo-davao\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-customer-service-representative-wfo-davao"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063947}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063947},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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