{"id":4178303,"url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-entec","title":"Customer Service Representative | WFO | eNtec","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":128,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Zoom","optional":true}],"status":"live","first_seen_at":"2026-11-11T16:18:37Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:55:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Main purpose of job:\nCustomer Service is at the heart of everything we do, our goal is to deliver the best Customer experience throughout all our customer silos. This role is pivotal to the day-to-day delivery of our customer experience, and the right candidate must be reliable, passionate and strive to deliver excellence.\nMain Areas of Responsibility:\nSimple Order entry for both UK and US teams\nOrder entry from our website orders\nStock level enquiries for both UK and US teams\nCourier enquiries providing POD’S and tracking of orders and ETA’S\nReturns and the booking and collection of transport\nLive chat enquiries relating to the above enquiries\nInbound calls passed over from our UK team relating to the above enquiries.\nAnswering emails from the customer service inbox in a timely manner working towards our team-wide KPI’S\nWorking closely with the UK customer service team and manager to deliver excellent customer service daily.\nVision\nTo be every operator’s first choice for excavator and telehandler buckets and attachments.\nDeliver the best customer experience, every customer every time\nMission Statement\nTo deliver innovative, market leading products and services\nCore Values\nR Relationships - to build solid relationships founded on trust and partnership\nHonesty - to always be honest, even when it gets tough\nI Innovation - to constantly strive to deliver innovative products and services\nN Never give up trying to deliver more for our stakeholders\nO One standard of Excellence\nX Xtra mile - to deliver exceptional customer service in everything we do\nResponsibility for employees\nRemember HILO - Honesty, Integrity, Loyalty and Obedience*\nAlways respect superiors*\nLead & engage with team members positively*.\nRespect company’s values and uphold the Mission Statement*\nAlways respect company policies*\nKey working relationships:\nCustomer Service Manager\nCustomer service team\nInternal sales\nExternal Sales\nQualifications\nQualifications:\nExcellent communication skills, verbally and written.\nProficiency in Microsoft Office.\nExperience in a customer-facing role would be desirable but not essential as full training will be provided.\nAbility to work efficiently and to be proactive and manage own workload.\nExperience in a fast-paced environment\nThe candidate must be able to engage with customers on the phone and be able to work quickly and efficiently to resolve queries and deliver clear, concise, well written correspondence. \nAbility to work independently and as part of a team. The candidate must be able to work well across multiple teams across the business. The candidate must work well in the team and be a team player and be passionate about what we deliver. We celebrate every win and have a great team spirit, and the right candidate will share the same winning mentality - remembering winners win!\nThe candidate must be able to prioritize, plan and manage their own workload. They must be able to work well under pressure and work towards company KPI’S. \nThe candidate must be able to work independently with minimal supervision, particularly working remotely. The candidate must log into to our zoom meeting daily to ensure they feel part of the team and participate in the daily delivery.\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nEndless opportunities for career advancement\nExclusive ATM inside the office for employee's convenience\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection\nLook forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!\nTop notch workplace with first class VIP lounge and game rooms\nChild friendly spaces to cater to the needs of employees with children, enhancing work-life balance\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nInternational career growth and connections\nUnlimited cash incentives for hired referrals\nMental Wellness Employee Assistance program through Lifeworks\nIn-house psychiatrist available to support employees' well-being\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc\nCloudstaff : Build Your Career, Anywhere\nEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.\nWhy Cloudstaff is the #1 Workplace?\nAward-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition\nInvest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement\nThrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.\n**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. 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