{"id":3063310,"url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-ort-crk-dav","title":"Customer Service Representative | WFO (ORT, CRK, DAV)","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":130,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T14:07:49Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-02T21:34:21Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About This Job:\nThe Customer Service Representative is responsible for maintainingquality customer service through theability to solve problems in atimely manner, thus reducing or eliminating payouts, while decreasingmember complaints. It is required to have a full understanding of the Brands’ policies and guidelines under their care, being highly adaptable to changes, program and process’ updates required by the organization. The Customer Service Representative will directly interactby phone and through written communications with customers and suppliers and is expected to maintain aprofessional demeanor in each interaction to ensure customer satisfaction andtosupport the organizations’ relationship with the partner brand. Including:\nEssential Responsibilities:\nAnswer inbound customer service calls.\n\nAddress and resolve customer inquiries and concerns.\n\nPromptly reply to customer emails, return phone calls within 24 hours, prompt follow through, resolve issues in a timely and appropriate manner.\n\nProvide high quality customer service and product knowledge regarding member programs serviced.\n\nSchedule adherence and compliance of guidelines and policies of the department.\n\nMaintains productivity of 85% or greater.\n\nCompletes all other duties and tasks as assigned.\n\nQualifications\n1 year or more prior customer service experience.\n\n1 year or more experience in handling inbound calls/call center environment.\n\nTyping 25+ wpm.\n\nStrong computer knowledge\n\nHigh School diploma or equivalent\n\nPerks and benefits\nLeave and Holidays\n13th month\nMid year and end of year celebration\nSocial club\nHMO\nHealth and wellness\nWeekly office perks\nRewards - CS Dream points\nMonthly performance commission - no cap","description_format":"text","description_chars":1715,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:54Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.621,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:2","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-ort-crk-dav","json_url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-ort-crk-dav.json","meta":{"generated_at":"2026-11-03T01:22:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1808,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-customer-service-representative-wfo-ort-crk-dav"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-customer-service-representative-wfo-ort-crk-dav"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-customer-service-representative-wfo-ort-crk-dav"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-customer-service-representative-wfo-ort-crk-dav\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-customer-service-representative-wfo-ort-crk-dav"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063310}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063310},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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