{"id":3064051,"url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-ortigas","title":"Customer Service Representative | WFO | Ortigas","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":126,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-11T11:58:11Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T04:57:43Z","board_verified":true,"closed_at":null,"days_open":408,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":408},"description":"We are currently on the lookout for a new Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere!\nProvide professional, timely, and empathetic support to customers via phone, email, and chat\nAssist customers with account management, product setup, billing inquiries, and troubleshooting technical issues\nAccurately document customer interactions and resolutions in CRM and ticketing systems\nFollow established processes and procedures while seeking opportunities to improve the customer experience\nEscalate complex issues to higher-level support teams when necessary\nEnsure compliance with customer service standards, policies, and data privacy regulations\nCollaborate with teams to resolve recurring issues and identify process improvements\nStay current on products, services, and updates to provide accurate information to customers\nQualifications\n2-3 years of experience in customer service, technical support, or any related field\nStrong verbal and written communication skills with a customer-first mindset\nAbility to troubleshoot, problem-solve, and provide clear explanations\nExperience using CRM and support tools; knowledge in call center software is preferred\nHigh attention to detail, with the ability to manage multiple tasks effectively\nTeam-oriented, patient, and adaptable to fast-paced environments\nBachelor’s degree in Business, Communications, or a related field (preferred)\nWillingness and ability to work US hours (night shift, PH time)\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nUp to 24 leave credits per year\nFlexible leave credits which may be used for vacation, emergency and sick leaves\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nEndless opportunities for career advancement\nExclusive ATM inside the office for employee's convenience\nAnnual Performance Review with Salary Increase\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection\nLook forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!\nTop notch workplace with first class VIP lounge and game rooms\nChild friendly spaces to cater to the needs of employees with children, enhancing work-life balance\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nInternational career growth and connections\nUnlimited cash incentives for hired referrals\nMental Wellness Employee Assistance program through Lifeworks\nIn-house psychiatrist available to support employees' well-being\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.\nCloudstaff : Build Your Career, Anywhere\nEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.\nWhy Cloudstaff is the #1 Workplace?\nAward-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition \nInvest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement \nThrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment","description_format":"text","description_chars":3562,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:16:30Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.096,"p_room":0.28,"age_days":408,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-ortigas","json_url":"https://alion.io/job/cloudstaff-customer-service-representative-wfo-ortigas.json","meta":{"generated_at":"2026-10-25T08:49:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12525,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-customer-service-representative-wfo-ortigas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-customer-service-representative-wfo-ortigas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-customer-service-representative-wfo-ortigas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-customer-service-representative-wfo-ortigas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-customer-service-representative-wfo-ortigas"}]}