{"id":3117019,"url":"https://alion.io/job/cloudstaff-customer-success-coordinator-wfh","title":"Customer Success Coordinator - WFH","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":126,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T16:37:53Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T04:02:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"A results-oriented operations professional specializing in high-demand, surge-driven environments. This role requires the ability to manage multiple priorities simultaneously, support field teams in real time, and ensure seamless customer communication. The ideal candidate demonstrates quick thinking, strong problem-solving skills, and the ability to pivot efficiently as operational needs evolve. Exceptional attention to detail and composure under tight timelines are essential.This position requires full flexibility, including availability for overtime and adaptable scheduling based on business needs. Candidates must be comfortable working extended hours during peak surge periods and adjusting shifts as operational demands require.\nMain Duties and Responsibilities:\nEfficiently managing and supporting the daily work schedule of approximately 15-20+ production team members and 8 project managers. \nEnsures the production planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling to maximize capacity planning. \nManage and supervise vehicle and equipment movement \nWorking closely with the customer service coordinators to ensure the essential actions are taken to ensure that each job is handled correctly \nUpdating job tickets as necessary \nEfficiently and effectively planning routes to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the database. • Identifies issues/problems/concerns regarding production team and call-center productivity based on continual communication and working with technicians and the call center. Informs department Manager and/or area management of issues/problems/concerns requiring their attention and action. \nMust be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. \nQualifications\nHigh School Diploma required \nMust be able to work overtime as needed and some holidays \nHigh level of listening skills and positive attitude \nAbility to communicate accurately and concisely \nMust be punctual, multi-task and reliable \nPrior experience dispatching is desirable.\nCan act as a liaison between coordinators and teams to ensure proper job handling.\nCan manage and supervise vehicle and equipment movements.\nWill be updating job tickets, entering data into computer systems, and maintaining logs and records.\nCan identify and address issues related to production team and call-center productivity\nCan utilize the latest information in the database for planning and decision-making\nAble to understand and address customer needs through efficient scheduling and route planning.\nPerks and benefits\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nEndless opportunities for career advancement\nIn-house psychiatrist available to support employees' well-being\nInternational career growth and connections\nMental Wellness Employee Assistance program through Lifeworks\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleaguesQuarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nUnlimited cash incentives for hired referrals\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection","description_format":"text","description_chars":3589,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T22:24:56Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-customer-success-coordinator-wfh","json_url":"https://alion.io/job/cloudstaff-customer-success-coordinator-wfh.json","meta":{"generated_at":"2026-10-26T06:25:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8634,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-customer-success-coordinator-wfh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-customer-success-coordinator-wfh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-customer-success-coordinator-wfh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-customer-success-coordinator-wfh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-customer-success-coordinator-wfh"}]}