# Customer Support Representative (WFH)

This role is aCS Everywhere - Work from Home setup with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Ability to use the office when there are Internet or power issues. Pop in and have a coffee with teammates. We are currently seeking a Client Service Specialist for a US-based integrated logistics company to play a leading role in ensuring their clients receive superior service. The Client Support Specialist will work with clients directly to provide pro-active account feedback and continuous improvement opportunities as well as problem solving. We will train the right candidate. Responsibilities: Ensure customer service by understanding and exceeding client expectations High volume of Client Interaction through email and phone Communicate with Carriers through email and phone Resolve freight audit and payment issues Process and problem-solve client or technical issues Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests to effectively manage account relationships Assist with generating and executing reporting for each account as needed for l

- **Id**: 4040806
- **Url**: <https://alion.io/job/cloudstaff-customer-support-representative-wfh>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Mabalacat, Philippines
- **Countries**: PH
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T10:12:29Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-11T07:32:11Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2827
- **Description truncated**: no
- **Benefits**: Life insurance
- **Relocation offered**: no
- **Industries**: IT Outsourcing & Dedicated Teams, Business Process Outsourcing (BPO), IT Staffing & Staff Augmentation

## Company

- **Id**: 50080
- **Name**: Cloudstaff
- **Domain**: cloudstaff.com
- **Url**: <https://alion.io/company/cloudstaff>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Career site

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 128
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 27
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Philippines** — Iso: PH; Kind: country

## Lifecycle

- Event: open; At: 2026-11-10T22:08:16Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.602
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 27
- **Reasons**: conf:2, stale_co, win:early, comp:brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.