{"id":3063627,"url":"https://alion.io/job/cloudstaff-database-support-specialist-hybrid","title":"Database Support Specialist | Hybrid","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":126,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Angeles City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-30T23:01:54Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T18:08:32Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Position Overview\nWe're looking for a Database Support Specialist to support our Data & Digital Products team, reporting to Brandie McCoy. The role focuses on ticket support, data imports, system testing and process documentation within our membership database (NetForum). Full training on NetForum will be provided. This is an ongoing need for at least the next year.\nKey Responsibilities\nManage ServiceNow and Zendesk support requests, including reviewing and testing issues, adding notes, reassigning, assisting customers and closing tickets\nImport event registrants and create events and sessions in the system\nTest new system releases before they go live, following vendor test guides\nCreate SOPs, training guides and instructional videos (using Scribe)\nQualifications\nQualifications\nSQL experience\nServiceNow and/or Zendesk experience\nExperience with Scribe or similar documentation tools\nBackground supporting membership organizations or associations\nBachelor's degree in Computer Science or equivalent experience\n3-5 years of experience in database administration\nProficiency in SQL and database management systems\nExperience with performance tuning and optimization\nStrong understanding of backup and recovery techniques\nKnowledge of security best practices for databases\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment \nFlexible leave credits which may be used for vacation, emergency and sick leaves \nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes! \nEndless opportunities for career advancement \nExclusive ATM inside the office for employee's convenience \nWe set you up for success with a company-provided PC/Laptop and fiber internet connection \nLook forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays! \nTop notch workplace with first class VIP lounge and game rooms \nChild friendly spaces to cater to the needs of employees with children, enhancing work-life balance \nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues \nInternational career growth and connections \nUnlimited cash incentives for hired referrals \nMental Wellness Employee Assistance program through Lifeworks \nIn-house psychiatrist available to support employees' well-being \nBecome part of the Employee Share Units program \nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc","description_format":"text","description_chars":2519,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:54Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.476,"p_room":0.55,"age_days":25,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-database-support-specialist-hybrid","json_url":"https://alion.io/job/cloudstaff-database-support-specialist-hybrid.json","meta":{"generated_at":"2026-10-26T18:27:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24715,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-database-support-specialist-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-database-support-specialist-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-database-support-specialist-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-database-support-specialist-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-database-support-specialist-hybrid"}]}