{"id":3956759,"url":"https://alion.io/job/cloudstaff-enquiry-customer-support-coordinator-i-wfh","title":"Enquiry & Customer Support Coordinator I WFH","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":128,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T05:20:04Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T16:44:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Office Flex is a permanent Work From Home and includes Fiber Internet, Backup Internet, UPS, PC/Laptop.\nThe Opportunity\nAs a Customer Service & Enquiry Coordinator, you will play a pivotal role in supporting our centres through the enquiry and enrollment process. This position primarily involves phone-based administrative tasks, making strong communication skills and a 'people person' attitude indispensable.\nCome be a part of our dynamic team and help shape the future of early education with Aspire.\nKey Responsibilities\nImproved Customer Service: Providing exceptional in-bound and out-bound customer support, including handling inquiries, reservations, and overall customer care.\n\nSupporting New Families: Guiding and supporting new families with their initial inquiries, ensuring a smooth and welcoming experience.\n\nEfficient Tour Booking: Facilitating the booking of tours for our diverse range of services, making it convenient for prospective clients.\n\nWaitlist Management: Keeping a close eye on the status of family waitlists, ensuring effective management and communication.\n\nEnrollment Assistance: Aiding families throughout the enrollment process, simplifying their journey into our programs.\n\nRegular Customer Check-ins: Conducting routine check-in calls with our existing database of customers, fostering ongoing relationships and satisfaction.\n\nVacancy Management: C ollaborating with services to fill current room openings and maintain optimal occupancy levels.\n\nAbout you\nTo be successful in this role, you will have:\nExceptional communication and phone etiquette: Demonstrates outstanding communication skills and always maintains a professional phone manner.\n\nCustomer Service Proficiency: Possesses a high level of expertise in delivering top-notch customer service, ensuring customer satisfaction.\n\nExceptional administrative skills: Exhibits exceptional administrative skills, with acute attention to detail in all tasks.\n\nMeticulous attention to detail: Maintains a keen eye for detail, ensuring accuracy and precision in all aspects of the role.\n\nThe ability to efficiently operate a busy switchboard: Proficiently manages a busy switchboard, handling calls effectively and efficiently.\n\nKnowledge of Childcare Management Systems: Familiarity with childcare management systems and industry knowledge is highly advantageous.\n\nA willingness to collaborate & be a team player: Demonstrates a willingness to collaborate and assist other team members, fostering a cooperative work environment.\n\nQualifications\nDiploma Level qualification\nCurrent Level 2 First Aid certificate\nCurrent Anaphylactic training certificate\nCurrent Asthma training certificate.\nCurrent Working with Children’s Check.\nThe UN Convention of the Rights of the Child\nThe Code of Ethics\nThe Centre Code of Conduct, Philosophy, policies and procedures\nNational Quality Framework NQF - 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