{"id":3063790,"url":"https://alion.io/job/cloudstaff-escalations-supervisor-noc-wfo-ortigas-or-cebu","title":"Escalations Supervisor (NOC) | WFO Ortigas or Cebu","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":130,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T17:28:24Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T16:36:44Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"As an Escalations Supervisor, you will be the primary point of contact for resolving technical issues within our account, collaborating closely with Brand Managers to ensure seamless operations. Your role will involve analyzing and addressing escalated cases, discussing innovative solutions with our Network Operations Center (NOC) Group, and managing escalations from VIP accounts. Additionally, you will oversee technical implementations for special projects and deployments, aiming to uphold best practice standards for optimal network performance and security.\nKey Responsibilities:\nServe as the go-to person for resolving technical issues within the account, collaborating closely with Brand Managers.\n\nFacilitate discussions and propose alternative approaches to resolve escalated cases, recurring issues, or high-impact problems with the NOC Group.\n\nManage escalations from VIP accounts, ensuring timely resolution and high-quality service delivery.\n\nAddress escalated cases received from the NOC Group, providing thorough analysis and effective solutions.\n\nLead technical implementation efforts for special projects and deployments, ensuring seamless integration into the production network.\n\nDevelop and uphold best practice standards in support of optimal and secure network performance.\n\nPerform analysis, aggregation, and correlation of SNMP data, application logs, and Syslogs to identify faults in the production infrastructure.\n\nCollaborate closely with Network Engineering, Logistics, and equipment vendors to integrate new technologies into the production network.\n\nParticipate in regular brand-specific meetings to stay informed about brand requirements and ensure alignment with operational goals.\n\nCoordinate support activities with Brand Managers to prioritize and address account-specific needs effectively.\n\nConduct account training and refresher courses for all NOC members to ensure proficiency and knowledge retention.\n\nQualifications\nBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).\n\nProven experience in a technical support or network operations role, with a strong understanding of network infrastructure and troubleshooting methodologies.\n\nExcellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.\n\nDemonstrated leadership abilities, with experience in managing escalations and driving resolution in a fast-paced environment.\n\nStrong analytical skills, with the ability to analyze complex data sets and derive actionable insights.\n\nKnowledge of SNMP, application logs, and Syslog analysis techniques preferred.\n\nFamiliarity with network equipment and technologies, including routers, switches, and firewalls.\n\nProactive mindset with a commitment to continuous learning and professional development.\n\nPerks and benefits\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nEndless opportunities for career advancement\nIn-house psychiatrist available to support employees' well-being\nInternational career growth and connections\nMental Wellness Employee Assistance program through Lifeworks\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nQuarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nUnlimited cash incentives for hired referrals\nWe set you up for success with a company-provided PC/Laptop","description_format":"text","description_chars":3747,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Life insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:54Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.291,"p_room":0.36,"age_days":43,"expected_fill_days":22,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-escalations-supervisor-noc-wfo-ortigas-or-cebu","json_url":"https://alion.io/job/cloudstaff-escalations-supervisor-noc-wfo-ortigas-or-cebu.json","meta":{"generated_at":"2026-10-31T19:27:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30644,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-escalations-supervisor-noc-wfo-ortigas-or-cebu"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-escalations-supervisor-noc-wfo-ortigas-or-cebu"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-escalations-supervisor-noc-wfo-ortigas-or-cebu"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-escalations-supervisor-noc-wfo-ortigas-or-cebu\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-escalations-supervisor-noc-wfo-ortigas-or-cebu"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063790}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063790},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}