{"id":4276522,"url":"https://alion.io/job/cloudstaff-gds-trainer-wfo-clark-or-ort","title":"GDS Trainer | WFO - Clark or ORT","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":128,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T20:22:44Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T19:09:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Work-From-Office is a setup based either Ortigas or CRK.\nAbout This Job:\nThe GDS Trainer is responsible for delivering, developing, and continuously improving Sabre Global Distribution System &#40GDS) training for arrivia’s travel agents and support teams. This is an internal opportunity for a current arrivia team member who already brings hands-on Sabre expertise and a strong understanding of arrivia’s air booking processes, systems, partners, and member experience. The GDS Trainer translates complex Sabre functionality into clear, practical learning that enables agents to book, service, and troubleshoot air reservations accurately and efficiently, while remaining a go-to Sabre subject matter expert for the organization.\nEssential Responsibilities:\nDeliver Sabre GDS training for new-hire onboarding classes, covering core functions such as availability, fare shopping, PNR creation, pricing, ticketing, and queue management.\nFacilitate advanced and refresher sessions on exchanges, reissues, refunds, voids, schedule changes, and involuntary reaccommodation.\nTrain agents on how Sabre works alongside arrivia’s booking platforms, internal tools, and partner-specific policies and workflows.\nLead up-skilling sessions when Sabre enhancements, airline policy changes, or internal process updates are released.\nCreate and maintain Sabre training materials, including format guides, quick-reference sheets, job aids, step-by-step workflows, and practice scenarios.\nBuild hands-on exercises and simulations in Sabre training environments so learners practice real-world booking situations before entering production.\nKeep all GDS content current with Sabre updates, airline fare rules, ticketing policies, and industry changes (e.g., NDC, ARC/BSP requirements).\nPartner with QA, Operations, and Air/Ticketing teams to identify recurring GDS errors, debit memo (ADM) drivers, and knowledge gaps, and build targeted training to close them.\nServe as a Sabre subject matter expert for trainers, supervisors, and agents, answering escalated format and workflow questions.\nProvide nesting support and floor coaching for new agents as they transition into production.\nAssess learner proficiency through quizzes, practical evaluations, and live booking assessments, and document readiness prior to production release.\nTrack attendance, completion, and assessment results, and maintain accurate training records.\nSupport BPO partners by delivering or auditing Sabre training to ensure consistency with arrivia standards.\nGather feedback from learners, supervisors, and QA partners and share insights with the Global Training Manager to improve the GDS curriculum.\nSuccess Metrics & Deliverables\nPerformance in this role is evaluated based on consistent execution and documentation of the following:\nNew agents pass Sabre proficiency assessments and are confirmed ready prior to production transition.\nGDS-related booking, pricing, and ticketing errors (including ADMs) are reduced among trained agents.\nSabre training materials and job aids are accurate, current, and easily accessible.\nTraining sessions and assessments are tracked and documented accurately.\nSabre updates and policy changes are communicated and trained in a timely manner.\nLearner and stakeholder feedback is incorporated into ongoing curriculum improvements.\nWho We Are:\nWe specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.\nWe’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.\nOur Core Values:\nStay Curious - Explore new challenges and make space to learn, grow and improve\nKeep it Real - Earn trust through open, honest and clear communication\nOwn it - Seek ways to make an impact and take action.\nWin Together - Create a culture of connection and inclusion where everyone can be their best\nWe believe in bringing your whole self to work every single day. We accept people for who they are, and are proud to consider everyone on an equal opportunity basis without regard to race, color, religion, sex, gender, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor.\nQualifications\nRequired Skills & Behaviors:\nGDS Trainers are expected to demonstrate strong technical expertise combined with effective facilitation, including:\nAdvanced, hands-on proficiency in Sabre formats and air booking workflows\nStrong working knowledge of fare construction, fare rules, pricing, and ticketing\nAbility to break down technical content into clear, simple steps for learners of all experience levels\nStrong facilitation and classroom management skills, both in person and virtual\nCoaching mindset with patience and attention to detail\nProblem-solving and troubleshooting skills for complex PNR and ticketing scenarios\nClear and professional written and verbal communication\nData awareness and the ability to use QA and performance trends to guide training\nRequired Experience\n2+ years of hands-on Sabre GDS experience, ideally within arrivia’s air booking, ticketing, or travel support operations.\nSolid understanding of arrivia’s systems, booking processes, partner programs, and member service standards.\nExperience servicing air reservations in Sabre, including exchanges, refunds, and schedule changes.\nExperience training, mentoring, or coaching peers; formal training or facilitation experience preferred.\nStrong organizational skills and the ability to manage competing priorities in a fast-paced environment.\nSabre certification(s) is a plus.\nPerks and benefits\nLeave and Holidays\n13th month\nMid year and end of year celebration\nSocial club\nHMO\nHealth and wellness\nWeekly office perks\nRewards - CS Dream points","description_format":"text","description_chars":6485,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Travel","Travel Technology","IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-13T19:09:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-13T20:10:04Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-gds-trainer-wfo-clark-or-ort","json_url":"https://alion.io/job/cloudstaff-gds-trainer-wfo-clark-or-ort.json","meta":{"generated_at":"2026-11-13T20:10:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40197,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-gds-trainer-wfo-clark-or-ort"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-gds-trainer-wfo-clark-or-ort"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-gds-trainer-wfo-clark-or-ort"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-gds-trainer-wfo-clark-or-ort\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-gds-trainer-wfo-clark-or-ort"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4276522}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4276522},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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