{"id":3432200,"url":"https://alion.io/job/cloudstaff-guest-and-reservations-agent-va-wfh","title":"Guest and Reservations Agent (VA) - WFH","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":126,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":11000,"period":"year","method":null,"sample_n":4786},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T05:25:13Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T21:09:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"You will be the first point of contact for guests across our short-term rental portfolio. Working remotely within our VA team, you will manage the full guest journey - from pre-arrival through to post-stay - across multiple properties and brands. This role requires flexibility, strong written communication, and the ability to work independently within clear SOPs and escalation protocols.\nKEY RESPONSIBILITIES:\nManage all guest communications across Airbnb, Booking.com, Vrbo, and email\nCoordinate check-in and check-out, including access, arrivals, and departures\nComplete daily operational checks - payments, bonds, arrival info, check-in forms\nVet new bookings - ID verification, screening, flagging at-risk reservations\nLiaise with cleaning teams for turnovers, issues, and last-minute changes\nMonitor and flag guest reviews across all OTAs platforms\nLog incidents, complaints, and notable guest behaviour accurately\nEscalate maintenance issues, refund requests and disputes - never act independently\nQualifications\nAustralian STR company experience - essential \nHands-on OTA platform experience (Airbnb, Booking.com, Vrbo) \nProperty management system experience (Resly or similar) \nProfessional written English - warm, clear, brand-appropriate \nAble to manage high volume across multiple properties simultaneously \nReliable AEST availability and strong remote work discipline \nExperience with daily ops checks, guest vetting, and cleaner comms \nComfortable working within SOPs, checklists, and escalation frameworks\nPerks and benefits\nComprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent\nFlexible leave credits that can be used for vacation, emergencies, and sick leave\nExciting Mid-Year Parties with giveaways and cash prizes!\nEndless opportunities for career advancement\nWe set you up for success with a company-provided PC/laptop and fiber internet connection\nTech-on-Wheels support\nJoin our CS Social Clubs and Special Interest Groups to connect with colleagues\nInternational career growth and networking opportunities\nUnlimited cash incentives for successful referrals\nIn-house psychiatrist available to support employees' well-being\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - redeemable for useful items like appliances, kitchen gadgets, and more\nCLOUDSTAFF: BUILD YOUR CAREER, ANYWHERE\nEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.\nWHY CLOUDSTAFF IS THE #1 WORKPLACE?\nAward-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition\nInvest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement\nThrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.","description_format":"text","description_chars":3123,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T01:03:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-guest-and-reservations-agent-va-wfh","json_url":"https://alion.io/job/cloudstaff-guest-and-reservations-agent-va-wfh.json","meta":{"generated_at":"2026-10-31T00:10:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-guest-and-reservations-agent-va-wfh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-guest-and-reservations-agent-va-wfh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-guest-and-reservations-agent-va-wfh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-guest-and-reservations-agent-va-wfh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-guest-and-reservations-agent-va-wfh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3432200}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3432200},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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