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Location
In office (Bogotá)

Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 12, 2026. Cloudstaff scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Cloudstaff is a Philippine outsourcing company providing offshore teams for technology, finance and creative work. It operates large delivery campuses in Clark and other Philippine cities. The company serves clients in Australia, the United States and Europe.

Work-From-Office is a setup based in Bogota.

The Human Resources Assistant is responsible for supporting the day-to-day Human Resources operations for a Region of the company. The primary responsibility for this position is the accurate and timely processing of all human resources and payroll related paperwork according to set procedures and guidelines.

The Human Resources Assistant reports directly to the Manager - HRIS, Benefits and Workers Compensation and works closely with the rest of the Human Resources Team and other personnel in fulfilling daily duties.

Primary Responsibilities

  • Provides Tier 1 support through the HR Service Desk, serving as the first point of contact for employee inquiries; triages and resolves requests efficiently, escalates as appropriate, and delivers excellent customer service. Rotates responsibility for daily triage management.
  • Responsible for processing new hires in UKG, Paradox, CostPoint, Samba and other systems, as required.
  • Ensure new hire paperwork uploads are complete and include pre-employment drug screen results.
  • Review Form I-9 and E-Verify documents for new hires and ensure accuracy.
  • Process employee data changes and terminations.
  • Maintain list of eligible company drivers and ensure continuous Motor Vehicle Report monitoring.
  • Timely filing of all employee-related and other paperwork.
  • Create and maintain various departmental reports using Business Intelligence, Excel and Word.
  • Complete verbal and written employment verification requests.
  • Conduct pre-employment screening including background checks and motor vehicle searches and assess candidate viability based on results.
  • Coordinate the H-2B Visa program including reporting terminations to the required government agencies.

Other

  • Assist employees with HRIS access, setup permissions, and provide guidance.
  • Manage unemployment process.
  • Preparing check requests for other HR-related invoices.
  • Assist with the processing of the annual Open Enrollment and New Hire Enrollments.
  • Serve as resource for management and employees regarding interpretation of HR policies and procedures.
  • Participate in the ongoing development of and compliance with a comprehensive “culture-based” safety program.
  • Ensure compliance with requisite State and Federal employment laws.
  • Other projects and duties as assigned by supervisor or senior management

Qualifications

  • Experience in HR administration, employee services, or an HR service desk.
  • Familiarity with onboarding, employee records, employment verification, data changes, and terminations.
  • Experience using HR systems-particularly UKG, Paradox, CostPoint, or Samba-or the ability to learn them quickly.
  • Proficiency in Excel and Word; experience working within an existing file and framework.
  • Knowledge of Form I-9, E-Verify, and applicable state and federal employment requirements.
  • Familiarity with background screening, motor vehicle record checks, unemployment processes, benefits enrollment, and H-2B visa administration is helpful.

Perks and benefits

Comprehensive Legal Benefits

As part of your contract, we ensure all legally mandated benefits are covered-because your well-being is our priority! Here's what you can count on:

Health Insurance (EPS)

Pension Coverage

Severance Pay (Cesantías)

Family Compensation Fund (CCF)

Occupational Risk Insurance (ARL)

Exclusive Perks That Go Beyond

We believe in giving more than just the basics. With us, you’ll enjoy:

Premium Health Insurance (Prepagada)

Life Insurance, starting from your 16th day with us.

Flexible Work Setup options-Hybrid, On-site, or Remote. (This can change according to the role you are applying to)

Access to the CloudStaff Dream Points Program.

Exciting Growth Opportunities to fuel your career aspirations

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