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This position is the front line of support for new loan inquiries and plays a critical role in helping our customers secure Cash Advance or Title Loans-while also assisting our store teams with accurate vehicle assessments.\nKey Responsibilities:\nLead Contact Center Duties\nEngage with inbound and outbound leads who apply online for loans via our website.\nContact customers promptly, answer questions, and walk them through required documents and next steps.\nHandle live SMS chats and phone calls through our CRM and call center software.\nSet store appointments by initiating warm three-way transfers to store agents and logging appointment details.\nMaintain detailed CRM records, noting customer loan requests, appointment times, and any special needs.\nAct as a knowledgeable and friendly point of contact to create a great first impression of our brand.\nQualifications\nQualifications\nBachelor's degree in business, marketing, or a related field\n3-5 years of experience in sales or customer service\nStrong communication and interpersonal skills\nProficiency in CRM software and Microsoft Office Suite\nAbility to work independently and as part of a team\nProven track record of meeting or exceeding sales targets\nPreferred Qualifications\nExperience with sales automation tools\nRelevant certification such as Certified Sales Professional (CSP)\nKnowledge of industry trends and market dynamics\nPerks and benefits\nAs part of your contract, we ensure all legally mandated benefits are covered-because your well-being is our priority! 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