{"id":3063562,"url":"https://alion.io/job/cloudstaff-jr-endpoint-support-engineer","title":"Jr. Endpoint Support Engineer","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":126,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, 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across the organization.\nLog and track customer/employee queries and maintain detailed records of interactions and resolutions.\nAssist with credential and account creation, deactivation, audits, and communication with other teams involved in the account management process.\nIdentify and recommend changes to improve system performance and resolve recurring technical issues.\nMinor Duties and Responsibilities\nMaintain and enhance client references by documenting troubleshooting steps and writing user-friendly guides.\nUpdate self-help documentation to empower users to resolve common technical issues independently.\nAssist in the development of client training programs by identifying learning gaps and recommending instructional language.\nStay updated on industry trends and expand knowledge by participating in educational opportunities and maintaining professional networks.\nOperate the TOW vehicle and provide support to staff when offsite assistance is required.\nQualifications\nStrong problem-solving abilities with a focus on providing practical solutions.\nStrong focus on delivering high-quality customer service and maintaining a customer-centric approach.\nProficient in verbal and written communication (rating 7 out of 10).\nExperience with operating systems including Unix-like, Microsoft, and macOS.\nPC proficiency with a solid understanding of system administration tasks.\nBasic LAN knowledge and understanding of network fundamentals.\nWillingness to work in rotational shifts (24/7 or 24/5 coverage) to meet support needs.\nProficiency in handling VOIP phone systems and delivering support over the phone.\nFamiliarity with using Ticketing Systems.\nPrevious Help Desk experience is a plus.\nExperience with UNIX system administration is a plus.\nKey Performance Indicator\nMeet SLA compliance on at least 85% of assigned tickets within the prescribed resolution timeframe.\nSuccessfully complete onboarding, system familiarization, and handle a target volume of tickets independently with minimal escalation.\nTo maintain accurate records, documentation, and self-help resources that empower users and improve overall support efficiency.\nTo ensure consistent service quality, system reliability, and continuous professional growth while adapting to the evolving technical needs of the organization\nPerks and 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