NOC Engineer | WFO | Ortigas/Angeles

We are currently on the lookout for a new NOC Engineer to join our team at Cloudstaff, the #1 workplace everywhere!

• Proactively monitor the status of networks, servers, firewalls, routers, switches, cloud services, and other critical infrastructure using NOC monitoring tools (e.g., PRTG, SolarWinds, Nagios, Zabbix, or similar)
• Quickly detect, identify, and acknowledge system alerts and alarms across multiple environments and platforms
• Perform initial fault analysis and diagnosis for network outages, system degradations, application alerts, and other service-impacting events
• Determine severity, potential impact, and appropriate next actions based on standard operating procedures (SOPs)
• Log, categorise, and prioritise incidents and service requests in the ticketing system (e.g., ServiceNow, ConnectWise, Jira Service Desk)
• Escalate unresolved or high-severity incidents to Level 2/3 NOC Engineers, Network Engineers, or appropriate support teams according to predefined escalation processes
• Conduct routine network health checks, system validations, and status reporting at specified intervals
• Support with planned maintenance windows, including monitoring, logging, and confirming post-maintenance service restoration
• Assist in basic configuration tasks, password resets, access management requests, or backup verifications under supervision
• Record detailed and accurate information for each incident or event, including time stamps, fault details, troubleshooting steps, outcomes, and escalations
• Prepare shift handover reports to ensure clear communication between operational teams
• Maintain and update knowledge base articles, runbooks, and procedural documentation as required
• Provide clear, timely, and professional updates to internal teams, external clients, vendors, and management as per communication protocols

Qualifications

Essential:

• Foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, VLAN, routing, and switching
• Understanding of server environments (Windows Server, Linux) and cloud platforms (Microsoft Azure, AWS, or GCP)
• Familiarity with infrastructure monitoring and ticketing tools
• Strong analytical, troubleshooting, and problem-solving skills with attention to detail
• Excellent verbal and written communication skills
• Ability to work in a high-pressure, fast-paced environment while maintaining accuracy and professionalism
• Willingness to participate in shift rotations, including weekends, public holidays, and after-hours on-call support

Preferred:

• Prior experience in a NOC, technical support, or IT helpdesk role
• Certifications such as CompTIA Network+, Cisco CCNA (in progress or completed)
• Basic knowledge of ITIL processes (incident, problem, and change management)

Perks and benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment