{"id":3064053,"url":"https://alion.io/job/cloudstaff-noc-engineer-wfo-ortigasangeles","title":"NOC Engineer | WFO | Ortigas/Angeles","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":128,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Nagios","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2025-09-01T17:12:39Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T18:33:56Z","board_verified":true,"closed_at":null,"days_open":430,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":429},"description":"We are currently on the lookout for a new NOC Engineer to join our team at Cloudstaff, the #1 workplace everywhere!\nProactively monitor the status of networks, servers, firewalls, routers, switches, cloud services, and other critical infrastructure using NOC monitoring tools (e.g., PRTG, SolarWinds, Nagios, Zabbix, or similar)\nQuickly detect, identify, and acknowledge system alerts and alarms across multiple environments and platforms\nPerform initial fault analysis and diagnosis for network outages, system degradations, application alerts, and other service-impacting events\nDetermine severity, potential impact, and appropriate next actions based on standard operating procedures (SOPs)\nLog, categorise, and prioritise incidents and service requests in the ticketing system &#40e.g., ServiceNow, ConnectWise, Jira Service Desk)\nEscalate unresolved or high-severity incidents to Level 2/3 NOC Engineers, Network Engineers, or appropriate support teams according to predefined escalation processes\nConduct routine network health checks, system validations, and status reporting at specified intervals\nSupport with planned maintenance windows, including monitoring, logging, and confirming post-maintenance service restoration\nAssist in basic configuration tasks, password resets, access management requests, or backup verifications under supervision\nRecord detailed and accurate information for each incident or event, including time stamps, fault details, troubleshooting steps, outcomes, and escalations\nPrepare shift handover reports to ensure clear communication between operational teams\nMaintain and update knowledge base articles, runbooks, and procedural documentation as required\nProvide clear, timely, and professional updates to internal teams, external clients, vendors, and management as per communication protocols\nQualifications\nEssential:\nFoundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN, VLAN, routing, and switching\nUnderstanding of server environments (Windows Server, Linux) and cloud platforms (Microsoft Azure, AWS, or GCP)\nFamiliarity with infrastructure monitoring and ticketing tools\nStrong analytical, troubleshooting, and problem-solving skills with attention to detail\nExcellent verbal and written communication skills\nAbility to work in a high-pressure, fast-paced environment while maintaining accuracy and professionalism\nWillingness to participate in shift rotations, including weekends, public holidays, and after-hours on-call support\nPreferred:\nPrior experience in a NOC, technical support, or IT helpdesk role\nCertifications such as CompTIA Network+, Cisco CCNA (in progress or completed)\nBasic knowledge of ITIL processes (incident, problem, and change management)\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nUp to 24 leave credits per year\nFlexible leave credits which may be used for vacation, emergency and sick leaves\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nEndless opportunities for career advancement\nExclusive ATM inside the office for employee's convenience\nAnnual Performance Review with Salary Increase\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection\nLook forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!\nTop notch workplace with first class VIP lounge and game rooms\nChild friendly spaces to cater to the needs of employees with children, enhancing work-life balance\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nInternational career growth and connections\nUnlimited cash incentives for hired referrals\nMental Wellness Employee Assistance program through Lifeworks\nIn-house psychiatrist available to support employees' well-being\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.\nCloudstaff : Build Your Career, Anywhere\nEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.\nWhy Cloudstaff is the #1 Workplace?\nAward-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition \nInvest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement \nThrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment","description_format":"text","description_chars":4803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:16:30Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.081,"p_room":0.28,"age_days":429,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-noc-engineer-wfo-ortigasangeles","json_url":"https://alion.io/job/cloudstaff-noc-engineer-wfo-ortigasangeles.json","meta":{"generated_at":"2026-11-05T18:36:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-noc-engineer-wfo-ortigasangeles"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-noc-engineer-wfo-ortigasangeles"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-noc-engineer-wfo-ortigasangeles"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-noc-engineer-wfo-ortigasangeles\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-noc-engineer-wfo-ortigasangeles"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3064053}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3064053},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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