{"id":3064055,"url":"https://alion.io/job/cloudstaff-regional-client-services-manager","title":"Regional Client Services Manager","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":126,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":30000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2025-08-15T01:57:54Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T07:42:54Z","board_verified":true,"closed_at":null,"days_open":439,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":439},"description":"Overview\nThe Regional Client Services Manager (RCSM) manages a region or function of Client Services employees\nthrough capacity and service level management whilst supporting talent development. Workflow management and\nproactive identification of bottle necks and overdue work are key requirements of this position.\nThe RCSM is also required to manage the expectations of Advisers around the completion of client work and\ndevelop individuals within their team to ensure that service standards are met. An important aspect of the position\nis providing feedback to the Process team about where efficiency gains can be made.\nKey Responsibilities\nClient Experience\n Deliver high quality service and documented outputs to clients through regional or functional employee teams\nOversee workflow allocation ensuring capacity is managed to productivity benchmarks and overdue work doesnot exceed expectations\n\nWork with Regional Client Services Manager colleagues to identify where staff may have potential capacity\nConduct informal audits to ensure correct processes are undertaken\nEnsure all client related work is completed in accordance within agreed service levels and turnaround days\nAct as an escalation point for Senior Client Services Managers and Advisers\nMay act as a ‘Second Inspector’ on associated tasks\nReport monthly on relevant KPI’s for all staff with designated team\nInvestigate complaints and/or concerns as required and provide continual improvement feedback to theProcess team\n\nPeople\nLead, manage and coach Client Services employees aligning to the organisation and division’s mission andvision\n\nFacilitate employee development program \nConduct or coordinate training in consultation with the division’s People Development representative\nPerformance management of staff as required via the Performance Improvement Plan\nMentor and coach to achieve effective and timely client outcomes\nProvide feedback and training where errors are made\nMonitor employee survey results, identifying themes and taking action to improve employee engagement\nAssist with recruitment as required, including vetting and interviewing\nApprover of direct report leave requests and expenses\nProcess\nAct as an agent for change, including subject matter expertise\nLiaise with relevant stakeholders in regard to change programs and continuous improvement outcomes\nChair and attend business meetings as required across the Adviser Services and Client Services pathways\nEnsure all policies and procedures are followed including use of organisation supported systems and tooling \nAssist with the transition of any merger and acquisitions within the region\nProject management and assistance with various projects to support One Wealth as required \nParticipate in ISO 9001 surveillance and certificate renewal visits\nQualifications\n5+ years’ experience in customer service within the relevant industry or similarrole/environment\n\nAdvanced knowledge of industry specific end-to-end process.\nDemonstrated experience in providing exceptional service to clients\nEffectively manage a team of people to capacity\nDemonstrated ability to consistently exceed key performance indicators\nDemonstrated ability to communicate effectively to stakeholders \nAdvanced knowledge in the operation of investment platforms and MDA models\nTechnical Skills and Qualifications\nRelevant industry tertiary qualification is advantageous\nAdvanced MS Office skills (Word, PowerPoint, Excel)\nDemonstrated experience using line of business system software and tooling\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment \nFlexible leave credits which may be used for vacation, emergency and sick leaves \nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes! \nEndless opportunities for career advancement \nWe set you up for success with a company-provided PC/Laptop and fiber internet connection \nTech-on-wheels Support \nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues \nInternational career growth and connections \nUnlimited cash incentives for hired referrals \nMental Wellness Employee Assistance program through Lifeworks \nIn-house psychiatrist available to support employees' well-being \nBecome part of the Employee Share Units program \nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc","description_format":"text","description_chars":4449,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:16:30Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.175,"p_room":0.28,"age_days":439,"expected_fill_days":31,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-regional-client-services-manager","json_url":"https://alion.io/job/cloudstaff-regional-client-services-manager.json","meta":{"generated_at":"2026-10-28T08:29:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-regional-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-regional-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-regional-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-regional-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-regional-client-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3064055}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3064055},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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