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You must be highly customer orientated and willing to provide support services to resolve issues. This role will also require for you to work in a rostered 24/7 engagement, with rostered night and weekend shifts.\nWe sincerely believe that people are our best asset and to fulfill our vision, we need our team to operate with passion, recognising the reality while also striving to be the change we want to see.\nYour responsibilities will include:\nRequired to assist customers with routine IT issues and more complicated matters are escalated\nServe as the first point of contact for customers seeking assistance over the phone or email\nPerform remote troubleshooting through diagnostic techniques and pertinent questions\nDetermine the best solution based on the issue and details provided by customers\nWalk the customer through the problem-solving process\nProvide accurate information on products or services\nRecord events and problems and their resolution in logs\nFollow-up and update customer status and information\nPass on any feedback or suggestions from customers to the appropriate internal team\nIdentify and suggest possible improvements on procedures \nQualifications\nPrevious experience in a fast-paced MSP environment including being able to correctly identify and classify Priority 1 and 2 incidents.\nMid-level Azure and office 365 experience including exchange admin, SharePoint and server/AD level troubleshooting.\nBasic network troubleshooting skills, understanding of Wi-Fi, firewall and VPN technologies and how to troubleshoot in relation to desktop support.\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nUp to 24 leave credits per year\nFlexible leave credits which may be used for vacation, emergency and sick leaves\nQuarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nEndless opportunities for career advancement\nAnnual Performance Review with Salary Increase\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection\nTech-on-wheels Support\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nInternational career growth and connections\nUnlimited cash incentives for hired referrals\nMental Wellness Employee Assistance program through Lifeworks\nIn-house psychiatrist available to support employees' well-being\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.\nCloudstaff : Build Your Career, Anywhere\nEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.\nWhy Cloudstaff is the #1 Workplace?\nAward-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition \nInvest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement \nThrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment","description_format":"text","description_chars":3933,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:16:33Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.072,"p_room":0.28,"age_days":245,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-service-desk-engineer-wfh-2","json_url":"https://alion.io/job/cloudstaff-service-desk-engineer-wfh-2.json","meta":{"generated_at":"2026-10-24T21:23:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-service-desk-engineer-wfh-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-service-desk-engineer-wfh-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-service-desk-engineer-wfh-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-service-desk-engineer-wfh-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-service-desk-engineer-wfh-2"}]}