{"id":3951848,"url":"https://alion.io/job/cloudstaff-support-analyst-wfh","title":"Support Analyst - WFH","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":127,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-09T01:36:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T04:15:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nWe are looking for a Support Analyst to join our team. The ideal candidate will provide technical support and troubleshooting for our clients. This role offers opportunities for professional growth and the chance to make a significant impact on customer satisfaction.\nKey Responsibilities\nProvide second-level technical support to clients via phone, email, and chat\nDiagnose and resolve technical issues related to software and hardware\nDocument support interactions and solutions in the ticketing system\nCollaborate with cross-functional teams to improve product functionality\nAssist in the development of support documentation and training materials\nMonitor and analyze support metrics to identify trends\nParticipate in on-call support rotation as needed\nEnsure timely resolution of issues to maintain customer satisfaction\nQualifications\nQualifications\nBachelor's degree in Computer Science or a related field\n3-5 years of experience in a technical support role\nStrong troubleshooting and problem-solving skills\nProficiency in Windows and Mac operating systems\nExperience with ticketing systems and remote support tools\nExcellent communication and interpersonal skills\nPreferred Qualifications\nExperience with network troubleshooting and configuration\nKnowledge of ITIL best practices\nRelevant certification such as CompTIA A+ or ITIL Foundation\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment \nFlexible leave credits which may be used for vacation, emergency and sick leaves \nQuarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled \nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes! \nEndless opportunities for career advancement \nAnnual Performance Review with Salary Increase \nWe set you up for success with a company-provided PC/Laptop and fiber internet connection \nTech-on-wheels Support \nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues \nInternational career growth and connections \nUnlimited cash incentives for hired referrals \nMental Wellness Employee Assistance program through Lifeworks \nIn-house psychiatrist available to support employees' well-being \nBecome part of the Employee Share Units program \nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc","description_format":"text","description_chars":2430,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-09T04:15:04Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-support-analyst-wfh","json_url":"https://alion.io/job/cloudstaff-support-analyst-wfh.json","meta":{"generated_at":"2026-11-09T07:01:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3843,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-support-analyst-wfh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-support-analyst-wfh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-support-analyst-wfh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-support-analyst-wfh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-support-analyst-wfh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3951848}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3951848},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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