{"id":3063731,"url":"https://alion.io/job/cloudstaff-tier-2-technical-support-wfo-taguig","title":"Tier 2 Technical Support | WFO | Taguig","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":126,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BrowserStack","optional":false},{"name":"Chrome DevTools","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"LambdaTest","optional":false},{"name":"Stripe","optional":false},{"name":"Swagger","optional":false}],"status":"live","first_seen_at":"2026-09-23T08:30:03Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T16:23:32Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"We are currently on the lookout for a newTier 2 Technical Supportto join ourteam at Cloudstaff, the #1 Workplace Everywhere!\nResolve complex escalations across Billing, Accounts, Domains, Email.\nDeliver exceptional customer experience while meeting productivity targets.\nInvestigate domain lifecycle, DNS, and registrar-related issues.\nReport defects in JIRA and manage high-severity incidents.\nCollaborate with Product and Engineering during platform incidents.\nCoach agents on product behavior, workflows, and best practices.\nSupport Team Leads on sensitive, high-impact cases.\nQualifications\n2+ years Tier 2 or Tier 3 support experience.\nStrong expertisein DNS, domains, and registrar tools (CentralNic, OpenSRS).\nExperience handling billing escalations using Stripe or PayPal.\nProficiencywith BrowserStack/Lambdatest, Chrome DevTools, Google Cloud Logs, and diagnostics platforms.\nWorking knowledge of APIs and tools like Swagger.\nStrong judgment handling billing, policy, and account safety.\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nUp to 24 leave credits per year\nFlexible leave credits which may be used for vacation, emergency and sick leaves\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nEndless opportunities for career advancement\nExclusive ATM inside the office for employee's convenience\nAnnual Performance Review with Salary Increase\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection\nLook forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!\nTop notch workplace with first class VIP lounge and game rooms\nChild friendly spaces to cater to the needs of employees with children, enhancing work-life balance\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nInternational career growth and connections\nUnlimited cash incentives for hired referrals\nMental Wellness Employee Assistance program through Lifeworks\nIn-house psychiatrist available to support employees' well-being\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.\nCloudstaff : Build Your Career, Anywhere\nEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.\nWhy Cloudstaff is the #1 Workplace?\nAward-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition \nInvest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement \nThrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment","description_format":"text","description_chars":3065,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:54Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.445,"p_room":0.36,"age_days":31,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-tier-2-technical-support-wfo-taguig","json_url":"https://alion.io/job/cloudstaff-tier-2-technical-support-wfo-taguig.json","meta":{"generated_at":"2026-10-25T18:58:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-tier-2-technical-support-wfo-taguig"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-tier-2-technical-support-wfo-taguig"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-tier-2-technical-support-wfo-taguig"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-tier-2-technical-support-wfo-taguig\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-tier-2-technical-support-wfo-taguig"}]}