{"id":3063337,"url":"https://alion.io/job/cloudstaff-workforce-management-coordinator-wfo","title":"Workforce Management Coordinator | WFO","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":126,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2951},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:56:33Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T18:44:30Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Role Summary\nMonitor real-time service levels, staffing adherence, and call/ticket volumes across operational teams. This role ensures optimal schedule coverage, mitigates service disruptions, and provides intraday analysis to hit daily performance targets.\nKey Responsibilities\nReal-Time Monitoring: Track live queue activity, agent schedule adherence, attendance, and shrinkage using WFM tools to maintain target SLAs.\n\nIntraday Adjustments: Execute quick intraday re-skilling, schedule shifts, and overtime/under time calls to balance staffing against unexpected volume spikes.\n\nIncidents & Escalations: Log real-time system outages, queue backlogs, or unexpected absenteeism, escalating impacts immediately to operations leadership.\n\nReporting & Analysis: Deliver daily/weekly intraday performance summaries, variance analysis (Forecast vs. Actual), and schedule adherence reports.\n\nRequirements\nQualifications\n2-5 years of hands-on Workforce Management (WFM) or Real-Time Management (RTM) experience in a contact center or shared services environment.\n\nProficiency in enterprise WFM platforms (e.g., Verint, NICE IEX, Aspect, Calabrio) and ACD systems (Avaya, Cisco, Genesys).\n\nSolid analytical capability with intermediate to advanced MS Excel skills.\n\nStrong communication skills to collaborate effectively with operational managers under real-time pressure.\n\nPerks and benefits\nHMO Coverage\nAnnual Performance Review with Salary Increase\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nEndless opportunities for career advancement\nFlexible leave credits which may be used for vacation, emergency, and sick leaves\nIn-house psychiatrist available to support employees' well-being\nInternational career growth and connections\nLook forward to weekly office perks for work from office staff - Free Coffee, Meals, and Beer Fridays!\nMental Wellness Employee Assistance program through Lifeworks\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nTop notch workplace with first class VIP lounge and game rooms\nUnlimited cash incentives for hired referrals\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection","description_format":"text","description_chars":2494,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:54Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":0.9,"age_days":8,"expected_fill_days":22,"reasons":["conf:0","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-workforce-management-coordinator-wfo","json_url":"https://alion.io/job/cloudstaff-workforce-management-coordinator-wfo.json","meta":{"generated_at":"2026-10-29T22:41:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-workforce-management-coordinator-wfo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-workforce-management-coordinator-wfo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-workforce-management-coordinator-wfo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-workforce-management-coordinator-wfo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-workforce-management-coordinator-wfo"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063337}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063337},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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