{"id":4206967,"url":"https://alion.io/job/cloudstaff-workforce-solutions-specialist-rta-ort","title":"Workforce Solutions Specialist RTA - ORT","company":{"id":50080,"name":"Cloudstaff","domain":"cloudstaff.com","url":"https://alion.io/company/cloudstaff","size_band":"5000+","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":128,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-12T03:18:30Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:55:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Workforce Solutions Specialist\nThe Workforce Solutions team contributes to the client's mission of empowering people with creative ideas to succeed by enabling the Customer Operations Team to provide exceptional around-the-clock support. Ensuring that Advisors are in the right place to provide the right information at the right time is key to the client's success.\nThe Workforce Solutions Specialist, as an expert in real-time workforce support, is integral to the team’s success. As an individual contributor on the Workforce Solutions team, you will be responsible for effectively scheduling our global resources, managing the intra-day volume workload and resources on a real-time basis, and processing our Service Desk tickets. You’ll also provide subject matter expertise for Assembled tools and software, as client continues to scale.\nYou will report to the Real-Time Analyst Team Lead.\nActively monitors Intra-Day forecasted workloads versus actual volumes and resulting service levels on real-time basis with responsibility to reallocate available skilled resources across channels\nMonitors and reports the attendance for all agent scheduled to work, recording exceptions or absences in Assembled, inputting the current day’s schedule exceptions, and forwarding information to the Team Leads as appropriate\nLiaising with the BPO Ops Team to ensure coverage during on shift hours\nIdentifies potential causal factors contributing to increased workload such as increased volume and/or AHT and seeks input from Advisors, Team Leads, and other Support Teams in an effort to identify root causes and bring the workload into alignment with the forecasts\nProcessing Service Desk tickets and schedule change requests; approve/deny schedule change requests/off queue activities based on staffing impacts and WFS guidelines\nProcessing vacation/holiday scheduling based on defined guidelines and direction from WFS and CO Leadership - coordinating with BBPO partners to ensure coverage\nMonitors real-time schedule adherence and works with the front-line Operations team to resolve adherence issues and ensure staffing to requirements. Notifies supervisory personnel of any unusual or excessive non-productive time by members of their team\nGenerates ad-hoc reports as necessary when requested by CO (via Service Desk) or WFS Leadership\nCoordinates with the BPO partner on training and coverage requests\nQualifications\nFamiliarity with WFM systems, Assembled preferred, but equivalent will work\nAnalytic mindset and ability to analyze/interpret operational data and draw conclusions that lead to staffing/operational decisions and recommendations\nAbility to articulate business needs/requirements to the front-line workforce/operations management and negotiate solutions with regards to scheduling/staffing issues\nProficient in Excel / Google Sheets\nDemonstrate the ability to navigate ambiguity and to proactively devise creative solutions in a collaborative environment\nExcellent verbal and written communication skills with a positive attitude and ability to build solid working relationships with stakeholders at various levels within the Organization\nPrevious experience with managing BPO personnel, aligning on coverage needs and managing ad hoc changes\nPerks and benefits\nComprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment\nFlexible leave credits which may be used for vacation, emergency and sick leaves\nSuperb and exciting Mid-Year Parties - with items to give away and cash prizes!\nEndless opportunities for career advancement\nExclusive ATM inside the office for employee's convenience\nWe set you up for success with a company-provided PC/Laptop and fiber internet connection\nLook forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!\nTop notch workplace with first class VIP lounge and game rooms\nChild friendly spaces to cater to the needs of employees with children, enhancing work-life balance\nParticipate and join our CS Social Clubs and Special Interest Groups to connect with colleagues\nInternational career growth and connections\nUnlimited cash incentives for hired referrals\nMental Wellness Employee Assistance program through Lifeworks\nIn-house psychiatrist available to support employees' well-being\nBecome part of the Employee Share Units program\nCloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc","description_format":"text","description_chars":4479,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Business Process Outsourcing (BPO)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-12T23:55:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T01:48:40Z"},"pay":null,"html_url":"https://alion.io/job/cloudstaff-workforce-solutions-specialist-rta-ort","json_url":"https://alion.io/job/cloudstaff-workforce-solutions-specialist-rta-ort.json","meta":{"generated_at":"2026-11-13T01:48:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3841,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50080},"rest":"https://alion.io/mcp/rest/get_company?id=50080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudstaff-workforce-solutions-specialist-rta-ort"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudstaff-workforce-solutions-specialist-rta-ort"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudstaff-workforce-solutions-specialist-rta-ort"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudstaff-workforce-solutions-specialist-rta-ort\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudstaff-workforce-solutions-specialist-rta-ort"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4206967}},{"tool":"search_jobs","arguments":{"company":"cloudstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4206967},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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