Senior Product Manager

Global tech scale-up

Unlimited Paid Time Off & flexible work hours

Work 100% remotely or from our offices (Bratislava, Prague, Barcelona)

Coaching sessions with our resident communications advisor

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

About the role

Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business.

You’ll shape the future of AI + Human communication for our core Sales & Support segment and expand qualification & deflection-like cases in other industries. Join us and be a part of an amazing journey powered by world-class technology!

What you will do:

• Build a deep understanding of your core users through direct and indirect research.
• Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes.
• Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers’ businesses.
• Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems.
• Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users’ day-to-day challenges.
• Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making.

What we are looking for:

• 5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas.
• A track record of measurable changes in user behaviour that drive your company’s & your customers’ business metrics.
• You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way.
• You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You’re as data-obsessed as your user-obsessed.
• You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk’s exec team.
• You work AI-fluently and can show it. You have concrete examples of workflows you've rebuilt - discovery synthesis, spec drafting, competitive analysis - and you can explain what you deliberately kept human and why.
• You catch what the model gets wrong. You've been burned by a confident, plausible, incorrect output and you can describe how you spotted it. You own everything you ship regardless of how it was produced.
• You are stress-resilient, focused & highly organized.

Why you will love to be a CloudTalker:

Growth:

• 1-1 coaching sessions with our resident coach.
• Grow through hands-on experience, coaching and formal learning, guided by the 70/20/10 development model.
• A clear path for career growth, supported by our transparent job-leveling framework.

Flexibility:

• Unlimited Paid Time Off - with guidelines.
• 2 volunteering days per year to support the cause you’re passionate about.
• Work from home allowance.
• Flexible working hours.
• MacBook for work.
• Flexible, hybrid working options in (Alternative: Work fully remotely or from one of our offices in Bratislava, Brno, Barcelona, Prague).

Well-being:

• Recharge Fridays - All company day off - Once per quarter.
• Fitness Allowance.

Connectedness:

• Referral bonuses up to €5,000.
• Annual all company and R&D Offsites at a remote location.
• Half-yearly hackathons.
• Fresh CloudTalk swag every year - earn points to unlock more.

What to expect from our hiring process:

• 30-min Call with our TA Team.
• 60-min Interview with CPTO.
• 90-min Product Challenge Interview (AI tools permitted and expected - we assess your judgement, not your unassisted output).
• 45-min Culture Bar Raiser Call + 45-min Meet the Team scheduled back2back.

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Policy.