{"id":120460,"url":"https://alion.io/job/cloudzero-staff-technical-account-manager","title":"Staff Technical Account Manager","company":{"id":8777,"name":"CloudZero","domain":"cloudzero.com","url":"https://alion.io/company/cloudzero","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Domo","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"Looker","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-08-07T20:02:19Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-16T22:13:55Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Staff Technical Account Manager\nAs a Staff Technical Account Manager, you will apply both of your passions - data analysis and empowering customers - to work every day. You will work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help advise and consult them on their unique cost intelligence and AI ROI journey. These strategic conversations can cover a vast range of topics such as resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with an executive audience…all in tandem! In this position, you bring your technical account management expertise, high critical and strategic thinking skills, and exceptional customer-orientation and relationship building to provide a memorable and long-lasting customer experience.\nResponsibilities:\nOngoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests\n\nMentor, coach and train fellow TAMs on continuous improvement and enablement\n\nForm and maintain strong strategic relationships across key customer personas; Provide leadership and domain expertise in gaining credibility across senior management\n\nCommunicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews\n\nBe the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice\n\nIntroduce new products/features and champion the business outcomes process with the customer\n\nSolve complex customer/vendor issues and proactively prevent negative service trends.\n\nBuild and monitor customer adoption metrics to drive best in class NPS\n\nSupport retention and expansion for the strategic customer segment (Customers above $300k ARR)\n\nDevelop, modify and maintain the operational and design effectiveness of internal customer controls\n\nDevelop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements\n\nLead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities\n\nCreate and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders\n\nQualifications:\n7+ years of experience consulting on AWS, GCP, and/or Azure services/solutions.\n\n7+ years of experience in a Technical Account Manager, DevOps, or related role within a B2B SaaS tech environment.\n\nAbility to execute in a fast-paced and transformative workplace.\n\nPositive attitude with passion for growing, coaching others, and feedback.\n\nHighly collaborative with the ability to educate and influence others at all levels.\n\nAbility to train and mentor others.\n\nDeveloped, documented and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams.\n\nExpertise in understanding spend/resource reservations across the various clouds.\n\nExpertise in understanding the benefits (and limitations) of tagging/labeling and can consult with customers on tagging strategies.\n\nStrong passion for data and ability to help customers achieve better outcomes by leveraging their own data.\n\nAbility to analyze complex datasets in Excel using advanced concepts such as v-lookups, index matches, named ranges, and pivot tables.\n\nExperience building BI dashboards (Quicksight, Looker, Domo, Tableau, etc.).\n\nExpert in authoring SQL\n\nPreferred Certifications:\nAWS Solution Architect\n\nGoogle Cloud Digital Leader\n\nGoogle Associate Cloud Engineer\n\nAzure AZ-900\n\nAzure Cost Module\n\nHold at least one AWS, GCP and/or Azure certification\n\nIntroduction to FinOps\n\nFinOps Practitioner / Engineer Certifications\n\nFOCUS Certification\n\nAWS Cloud Practitioner\n\nAbout CloudZero\nCloudZero is the AI ROI Company. We built the financial control plane for AI: the system finance, IT, and engineering use to connect every AI dollar to the outcome it produced. Across every provider. In real time.\nAI spend is the fastest-growing line on enterprise P&Ls and the least understood. Only 14% of CFOs can prove AI ROI today. CloudZero answers the question no one else can: what did it cost to produce this outcome, for this customer, on this model.\nThe largest cloud spenders on the planet already run on CloudZero, including Coinbase, Duolingo, DoorDash, and Shutterstock. We processed 14 trillion billing events in the last twelve months. We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million, including a$56 million Series C backed by leading venture capital firms.\nWhy Join Our Team?\nAt CloudZero, you’ll find a collaborative, fast-moving environment where your work makes a direct impact. We’re a team that values ownership, creativity, and curiosity - and we’re tackling some of the most complex challenges in the cloud space. If you’re excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast, we’d love to hear from you!","description_format":"text","description_chars":5334,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Cost & Multi-Cloud Management"],"lifecycle":[{"event":"open","at":"2026-08-07T20:02:19Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.695,"p_room":0.44,"age_days":69,"expected_fill_days":49,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":false},"html_url":"https://alion.io/job/cloudzero-staff-technical-account-manager","json_url":"https://alion.io/job/cloudzero-staff-technical-account-manager.json","meta":{"generated_at":"2026-10-16T22:17:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8777},"rest":"https://alion.io/mcp/rest/get_company?id=8777"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcloudzero-staff-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcloudzero-staff-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcloudzero-staff-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cloudzero-staff-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcloudzero-staff-technical-account-manager"}]}