{"id":2882699,"url":"https://alion.io/job/clover-sonoma-desktop-support-technician","title":"Desktop Support Technician","company":{"id":674749,"name":"Clover Sonoma","domain":"cloversonoma.com","url":"https://alion.io/company/cloversonoma","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaluma, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38,"max":45,"currency":"USD","period":"hour","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"GMP","optional":false},{"name":"Google Workspace","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T23:01:42Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T09:31:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"As a purpose-driven, certified B corporation, Clover is leading the way for conscious businesses by demonstrating care for all stakeholders and moving the world forward. We are committed to lowering our environmental impact and meeting our sustainability targets, by providing kids and adults with healthy, nutritious, and delicious products that are made with care for animals, people, and the planet.\nAbout the Role\nWe are a leading dairy bottling and distribution company providing premium dairy products to customers across the region. With 288 employees operating across three facilities - including our production plant, warehouse, and corporate offices - we’re committed to operational excellence, product quality, and innovation.\nWe are seeking an experienced Desktop Support Technician to provide exceptional end-user and systems support across all locations. The ideal candidate is a proactive, problem-solver who excels in both Windows and macOS environments, understands the unique demands of a manufacturing setting, and thrives on ensuring technology uptime across all business operations.\nA Day in the Life\nThe Desktop Support Technician plays a key role in maintaining Clover’s technology infrastructure across its multi-site operation. This position provides Tier 1 and Tier 2 support for all end users, covering desktop systems, printers, copiers, mobile devices, and critical production systems, including Route Accounting, and Warehouse Mobility technologies.\nThis role demands excellent problem-solving, communication, and time management skills, with a proactive approach to maintaining uptime in a fast-paced, production-driven environment. Early morning and occasional weekend/on-call availability are required to support 24/7 plant operations.\nKey Responsibilities\nEnd-User Support & Help Desk\nProvide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS, Android).\n\nComplete and update help desk tickets with detailed resolution notes and supporting documentation.\n\nFollow up with users to ensure root-cause resolution and long-term issue prevention.\n\nProvide backup support for servers, applications, and network-related issues as needed.\n\nDeliver responsive, customer-focused IT support with professionalism and empathy.\n\nSupport remote employees and distributors using VPN, RDP, and other secure remote tools.\n\nSystems & Application Support\nSupport and maintain Google Workspace accounts.\n\nSupport and troubleshoot Route Accounting handheld devices and Warehouse Mobility systems\n\nMonitor, maintain, and schedule preventive maintenance for mission-critical IT equipment.\n\nEnsure all IT maintenance contracts, warranties, and service agreements are current and updated in the help desk.\n\nHardware, Software, and Network Operations\nInstall, configure, and maintain Windows 10/11, macOS, and Office 365 environments.\n\nSupport and manage VoIP phone systems, printers, scanners, and A/V setups for conference rooms.\n\nMaintain inventory of IT assets, hardware, and peripherals; track software licenses and renewals through the help desk system.\n\nSet up and manage cellular devices for employees; review usage reports and identify cost-saving or technology upgrade opportunities.\n\nAssist in network and server administration, including Active Directory management, user provisioning, and file share permissions.\n\nCoordinate with the infrastructure team on network connectivity, Wi-Fi performance, and hardware replacement cycles.\n\nDocumentation & Compliance\nCreate and maintain up-to-date IT documentation, including configurations, policies, and procedures.\n\nEnsure compliance with IT security, FDA/GMP, SQF, and data protection standards.\n\nDocument all processes related to job duties within the IT Documentation Directory.\n\nParticipate in audits and ensure adherence to cybersecurity and compliance protocols.\n\nOperational & Vendor Support\nProvide early shift coverage to align with production start times and operational needs.\n\nParticipate in a rotating 24/7 on-call schedule for critical system support.\n\nCollaborate with vendors for hardware, software, and system maintenance or upgrades.\n\nTravel as needed between Petaluma sites and remote distributor locations within Northern California.\n\nWhat You Bring to the Team\n5-8 years of IT desktop or technical support experience, ideally in a food or beverage manufacturing/distribution environment.\n\nAdvanced knowledge of Windows 10/11, macOS, Google Workspace, Office 365, and Active Directory.\n\nUnderstanding of Route Accounting, Warehouse Mobility, and handheld scanner technologies.\n\nExperience managing hardware inventory, software licensing, and vendor relationships.\n\nExcellent communication, documentation, and time management skills.\n\nStrong customer service orientation with ability to support users at all levels.\n\nReliable transportation and flexibility to travel locally.\n\nPreferred:\nBilingual English/Spanish for effective communication with operations teams.\n\nExperience in a regulated, unionized, or 24/7 production environment.\n\nFamiliarity with GMP, FDA, or SQF compliance standards.\n\nIndustry certifications (CompTIA A+, Network+, Microsoft MCP, or Apple ACSP).\n\nWork Schedule\nFull-time, on-site across three Petaluma-area facilities.\n\nEarly morning availability required to support plant operations.\n\nRotating on-call duty, including nights and weekends, as needed.\n\nBased in Petaluma, California, in the heart of beautiful Sonoma County, Clover Sonoma offers high quality dairy sourced from its network of local family farms. A pioneer in sustainable dairy farming Clover has the largest organic acreage of regeneratively farmed land in the state and is committed to reducing its carbon footprint by lowering on-farm methane emissions, regenerative farming practices focused on soil health and packaging innovation. The first dairy in the US to become American Humane certified across all of its farms, Clover has delivered on its promise of producing the highest-quality dairy products - including milk, cheese, butter, and more - for more than a century.\nAs a Certified B Corporation® Clover gives back 5% of net profits to help make nutritious food more accessible and uses its business as a power for good across its support for people, farms, animals, community and planet.\nFor more information, please visit www.cloversonoma.com and join the conversation on Facebook, Instagram, LinkedIn, TikTok, and YouTube.","description_format":"text","description_chars":6471,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-10-19T23:17:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/clover-sonoma-desktop-support-technician","json_url":"https://alion.io/job/clover-sonoma-desktop-support-technician.json","meta":{"generated_at":"2026-10-23T13:06:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674749},"rest":"https://alion.io/mcp/rest/get_company?id=674749"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclover-sonoma-desktop-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclover-sonoma-desktop-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclover-sonoma-desktop-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clover-sonoma-desktop-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclover-sonoma-desktop-support-technician"}]}