{"id":3771113,"url":"https://alion.io/job/clutch-it-operations-specialist","title":"IT Operations Specialist","company":{"id":58254,"name":"Clutch","domain":"clutch.ca","url":"https://alion.io/company/clutch-ca","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":25,"ghost_share":0,"stale_share":0.28,"repost_share":0.08,"time_to_fill_p50_days":30,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":70000,"currency":"CAD","period":"year","gross":null,"usd_annual":50132},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T19:53:38Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T02:42:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Clutch\nClutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. \nNamed to The Globe and Mail’s list of Canada’s Top Growing Companies for six consecutive years and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. \nHeadquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, British Columbia, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Altos Ventures, BMO Capital Partners, Canaan, Real Ventures, and others. To learn more, visitclutch.ca.\nAbout the role\nWe’re hiring an IT Operations Specialist to support our Wolfedale facility in Mississauga. In this newly created role, you’ll be the first point of contact for IT requests at the facility, helping colleagues stay connected, productive, and equipped with the technology they need.\nReporting to the IT Manager, you’ll provide hands-on support across devices, applications, networks, and meeting room technology. You’ll also help build the processes behind our IT operations, from tracking equipment and documenting solutions to supporting employee onboarding and delivering IT projects.\nWe’re looking for someone who enjoys solving problems, communicates clearly, and takes ownership of seeing requests through. You’re curious about new technology, interested in using AI thoughtfully, and excited to grow your skills with direct mentorship from the IT Manager.\nThis role is based on site at our Wolfedale facility in Mississauga, five days per week.\nWhat you’ll do\nBe the first point of contact for IT requests and incidents at our Mississauga facility, managing issues from initial troubleshooting through resolution or escalation.\nProvide friendly, practical support in person and through Slack and other support channels, keeping colleagues informed of progress and next steps.\nConfigure, deploy, maintain, and troubleshoot MacBooks, Windows laptops and desktops, iPads, and mobile phones, including applications, monitors, peripherals, and network printers.\nTroubleshoot wired and wireless connectivity issues involving access points, switches, and firewalls, working with the IT Manager and vendors when needed.\nSet up and support meeting room equipment, video conferencing systems, and collaboration tools, including technology for Town Halls and company events.\nSupport employee onboarding, offboarding, and access changes, including account setup, device enrolment, equipment handover, and user guidance, following established security requirements.\nHelp implement an IT asset management system, build the initial inventory, and establish processes for tracking equipment, ownership, and lifecycle changes.\nCreate and maintain knowledge base articles, support procedures, and troubleshooting guides that make common issues easier to resolve.\nExplore ways to use AI to research technical issues and improve IT workflows, validating recommendations and protecting company information.\nPartner with the IT Manager, internal teams, and vendors on projects that improve IT services and the employee experience.\nWhat we’re looking for\n1-3 years of experience in IT support or a similar role.\nA passion for technology and helping people, with a patient, approachable style and strong written and verbal communication skills.\nHands-on experience configuring and troubleshooting Mac and Windows hardware, operating systems, applications, and peripherals.\nExperience supporting mobile devices, including iPads and phones, with familiarity in device enrolment, configuration, and troubleshooting.\nWorking knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, and firewalls.\nFamiliarity with Apple Business Manager and mobile device management platforms such as Intune, Jamf, or SimpleMDM.\nFamiliarity with Google Workspace administration, including user accounts, permissions, and access management.\nAn interest in creating clear documentation and finding ways to make IT support more efficient.\nA positive, curious approach to AI and an interest in applying it to everyday work.\nThe ability to manage competing priorities, follow through on requests, and recognize when to ask for help or escalate an issue.\nA willingness to learn new technologies, seek feedback, and grow your technical skills.\nNice to have\nExperience with cloud-managed networks such as UniFi or Cisco Meraki.\nExperience supporting meeting room A/V systems, video conferencing equipment, or network printers.\nExperience with IT asset management systems.\nA relevant degree, diploma, or IT certification.\nWhy you’ll love it at Clutch\nJoin one of Canada’s largest and fastest-growing B2C startups, reinventing how people buy, sell, and own cars.\nBuild it from scratch: this is a new role, and you’ll define how IT runs at our Wolfedale facility - the inventory, the processes, the knowledge base.\nBreadth you won’t get at a help desk: devices, networking, A/V, onboarding, and IT projects, owned end to end.\nDirect mentorship from the IT Manager and a clear runway into systems administration and networking as Clutch scales.\nCompetitive pay, equity incentives, and comprehensive health and dental benefits.\nEmployment Type\nNew, Permanent Full-Time.\nOn site at our Wolfedale facility in Mississauga, Ontario, five days per week.\nReports to the IT Manager.\nCompensation & Benefits\nBase salary: 55,000-70,000 CAD annually.\nEquity incentives.\nComprehensive healthcare, dental, vision, prescriptions, life insurance, and dependent coverage.\nPay reflects skills, performance, market benchmarking, responsibilities, and working conditions.\nClutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email .\nWe use AI-assisted tools to help screen and assess applications. Final hiring decisions are made by our team.","description_format":"text","description_chars":6328,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Secondhand","Car Dealerships"],"lifecycle":[{"event":"open","at":"2026-11-04T21:36:42Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":50132,"is_top_pay":false},"html_url":"https://alion.io/job/clutch-it-operations-specialist","json_url":"https://alion.io/job/clutch-it-operations-specialist.json","meta":{"generated_at":"2026-11-09T06:52:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58254},"rest":"https://alion.io/mcp/rest/get_company?id=58254"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclutch-it-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclutch-it-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclutch-it-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clutch-it-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclutch-it-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3771113}},{"tool":"search_jobs","arguments":{"company":"clutch.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3771113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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