{"id":4109099,"url":"https://alion.io/job/cluttons-property-manager","title":"Property manager","company":{"id":673590,"name":"Cluttons","domain":"cluttons.com","url":"https://alion.io/company/cluttons","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-11T23:01:44Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"The Property Manager will be responsible for the operational management of a designated portfolio of high-value residential developments. Reporting to the Head of Residential Management, the role requires the delivery of an exceptional property management service, ensuring compliance with all statutory and regulatory requirements, RICS and TPI best practice guidance, and the firm's internal standards.\nThe successful candidate will have extensive experience managing complex residential portfolios, overseeing major works projects, service charge administration, lease compliance, resident engagement and financial performance. The role requires the ability to manage demanding stakeholders, including institutional landlords, resident management companies, directors, freeholders and high-net-worth leaseholders.\nResponsibilities\nLeasehold & Estate Management\nMaintain expert knowledge of lease interpretation and ensure all estate management activities are undertaken in accordance with lease obligations, statutory requirements and best practice.\nManage all aspects of estate operations, maintenance and repair programmes across a complex portfolio.\nOversee contractor performance to ensure value for money and service excellence.\nOversee the management of major works projects from inception through to completion.\nAdminister statutory consultation requirements, including the preparation and service of Section 20 and Section 20B notices and associated leaseholder communications.\nEnsure all insurance claims are managed effectively, including liaison with loss adjusters, insurers and contractors through to settlement.\nConduct regular property inspections and ensure all records, compliance documentation and asset data are maintained accurately.\nDevelop and oversee Planned Preventative Maintenance (PPM) programmes and long-term asset management strategies with the Facilities Manager.\nAttend client meetings, AGMs, EGMs and directors' meetings, providing professional advice and recommendations.\nStakeholder & Relationship Management\nBuild and maintain strong relationships with clients, resident management companies, leaseholders, freeholders, developers and professional advisors.\nAct as the senior point of escalation for complex resident, leaseholder and client matters.\nDeliver exceptional customer service while balancing commercial objectives and lease obligations.\nManage sensitive communications relating to major works, service charge increases, building defects and compliance matters.\nPrepare management reports.\nLeadership & Team Management\nProvide guidance and mentoring to Property Managers, Assistant Property Managers and administrative support staff.\nSupport the Team Lead in managing team performance and operational delivery.\nAssist in the onboarding and mobilisation of new instructions and developments.\nSupport business development activities, including client presentations, tenders and proposals.\nContribute to departmental strategy, continuous improvement initiatives and operational excellence programmes.\nHealth, Safety & Compliance\nEnsure full compliance with all health and safety legislation and regulatory requirements.\nOversee compliance programmes including fire safety, asbestos management, water hygiene, lifts, electrical testing and building safety obligations.\nMonitor appointed contractors and consultants to ensure compliance standards are maintained.\nMaintain comprehensive compliance records and risk assessment programmes across the portfolio.\nSupport implementation of requirements arising from the Building Safety Act and associated regulations where applicable.\nFinancial & Service Charge Management\nTake ownership of the financial performance of a designated portfolio, identifying opportunities to improve service delivery, efficiencies and profitability.\nPrepare, review and manage detailed annual service charge budgets and long-term financial plans for each property.\nProduce and present quarterly budget forecasts and expenditure reviews to clients, boards and resident management companies.\nMonitor monthly and quarterly expenditure against approved budgets, investigating variances and implementing corrective actions where necessary.\nWork closely with Client Accounting teams to ensure robust management of service charge income, expenditure, reserve funds and arrears recovery.\nLead the preparation and approval of annual service charge accounts, ensuring compliance with lease provisions and current legislation.\nManage complex service charge disputes, challenges and enquiries, providing clear lease-based justification and resolution strategies.\nOversee reserve fund forecasting and lifecycle planning to ensure adequate funding for future capital works and asset replacement programmes.\nAuthorise expenditure, contracts and invoices in accordance with company procedures and delegated authority levels.\nRequirements\nMTPI (Member of The Property Institute).\nRelevant Health & Safety qualification or training.\nStrong understanding of current residential property management legislation and regulatory requirements.\nDesirable Qualifications\nAssocRICS, MRICS or working towards professional accreditation.\nIOSH Managing Safely or equivalent.\nNEBOSH qualification.\nFull UK Driving Licence.\nEssential Experience\nExperience managing residential blocks, prime estates or mixed-use developments.\nProven experience managing high-value London residential portfolios on behalf of institutional and private clients.\nExtensive experience preparing and managing annual and quarterly service charge budgets and forecasts.\nSignificant experience administering Section 20 consultations, Section 20B notices and major works recovery processes.\nDemonstrable experience resolving complex service charge disputes and leaseholder challenges.\nStrong understanding of lease interpretation and landlord and tenant legislation.\nExperience delivering major works projects from procurement through to completion.\nProven track record managing resident management companies, boards and AGMs.\nExperience managing reserve funds, lifecycle planning and long-term asset strategies.\nStrong stakeholder management skills with the ability to engage effectively with senior clients and demanding leaseholders.\nPrevious people management and mentoring experience.\nExcellent written, financial and presentation skills.\nBenefits\nHolidays: 25 days increasing in line with length of service to a maximum of 30 days\nEnhanced auto enrolment pension scheme - to help you save for the future\nLife assurance - to protect your loved ones\nInterest free season ticket loans\nCycle to work scheme - discounted bicycles\nFlu and eye care vouchers - to keep you healthy\nEmployee Assistance Programme - 24/7 health & wellbeing support\nHelp@Hand Remote GP app - to give you and your family access to medical experts quickly\nPlatform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more\nFamily & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more\nPlus a Flexible benefits policy that allows you to pick and choose additional benefits as below:\nPurchasing up to 5 days additional holiday\nDiscounted gym membership\nDiscounted dental insurance\nDiscounted private medical insurance\nDiscounted critical health insurance and more\nWe recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.\nRecruitment agencies\nCluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.","description_format":"text","description_chars":8491,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Gym membership","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-11-11T23:01:44Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":24,"expected_fill_days":41,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-12T01:18:56Z"},"pay":null,"html_url":"https://alion.io/job/cluttons-property-manager","json_url":"https://alion.io/job/cluttons-property-manager.json","meta":{"generated_at":"2026-11-12T01:18:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673590},"rest":"https://alion.io/mcp/rest/get_company?id=673590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcluttons-property-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcluttons-property-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcluttons-property-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cluttons-property-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcluttons-property-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4109099}},{"tool":"search_jobs","arguments":{"company":"cluttons.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4109099},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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