{"id":3149739,"url":"https://alion.io/job/cluttons-residential-facilities-manager-2","title":"Residential Facilities Manager","company":{"id":673590,"name":"Cluttons","domain":"cluttons.com","url":"https://alion.io/company/cluttons","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":550},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T11:46:20Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-10T18:06:40Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"The role\nWe are seeking a highly organised & proactive Residential Facilities Manager to work in our Facilities Management team located at our head office in London. The Residential Facilities Manager will be responsible for managing a high-end residential block portfolio located in West London & consisting of 30 blocks. The Residential Facilities Manager would be responsible for overseeing the daily operations, maintenance and safety across the portfolio.\nResponsibilities\nAssist in the management of all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites \nAssist in the preparation and managing service charge budgets in accordance with the RICS code of practice \nMonitoring and control of budget expenditure in tandem with Cluttons client accounting team \nAssist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures \nVisiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met \nAssist with internal and external parties in relation to project works across the portfolio \nRegular and accurate reporting to the partners/property managers, clients and Cluttons H&S director \nDealing with ad hoc queries and tasks from the property management team, clients and occupiers \nDeveloping and building good working relationships with residents & leaseholders to resolve issues promptly and professionally \nRequirements\nPeople \nLiaising with partners and the property managers regularly and updating them on all current matters \nLiaising with other departments (e.g. projects and building consultancy and fund management) as necessary \nInstructing, managing and supervising of contractors in a good and timely manner who are required to work on sites under our control\nClients and business development \nProviding client facing expertise in FM related matters \nReporting to clients, where instructed, all issues relating to building/site operation \nDeveloping and building relationships with clients \nSupport partners and property mangers in tenders for new business \nIdentify areas for new business generation \n\nFinancial \nSetting, monitoring and reconciling service charge budgets and accounts in consultation with the property managers, client accounts team and clients \nControl and accurate coding of invoices ensuring prompt payment of suppliers \nEnsuring fee income to the business is maximised whilst complying with the RICS code of practice \nWorking with property managers in dealing with insurance claims \nSystems and process \nActing at all times in accordance with Clutton’s policies and procedures particularly those that relate to the Residential Management function along with health and safety and environmental \nEnsuring that issues and priorities identified in environmental, general health, safety and fire risk assessments are actioned/dealt with in a timely manner and the online management system (currently RiskWise) is kept up to date \nEnsuring all contractors used on buildings and sites are competent and accredited in accordance with the company’s policies and procedures \nActively reviewing procedures and proofing change to improve service delivery and compliance \nEssential qualifications \nProven experience (3+ years) in facilities or property management, preferably in a residential setting \nIOSH qualification or demonstrated knowledge and experience of health and safety \nMembership of IWFM or another FM/property management qualification \nStrong IT skills \nEssential experience \nExperience of managing high-end residential blocks, gardens & roadways \nExperience in facilities management or property management role \nSetting and management of service charge budgets \nExperience of using property management systems (TRAMPS, Filestore would be an advantage) \nExperience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise) \nBenefits\nHybrid working - to give you the flexibility you need\nHolidays: 25 days\nEnhanced auto enrolment pension scheme - to help you save for the future\nLife assurance - to protect your loved ones should the worst happen\nInterest free season ticket loans\nCycle to work scheme - discounted bicycles\nFlu and eye care vouchers - to keep you healthy\nEmployee Assistance Programme - 24/7 health & wellbeing support\nHelp@Hand Remote GP app - to give you and your family access to medical experts quickly\nPlatform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more\nFamily & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more\nPlus a Flexible benefits policy that allows you to pick and choose additional benefits as below:\nPurchasing up to 5 days additional holiday\nDiscounted gym membership\nDiscounted dental insurance\nDiscounted private medical insurance for family cover\nDiscounted critical health insurance and more\nWe recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.","description_format":"text","description_chars":5801,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Gym membership","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-23T11:46:20Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":17,"expected_fill_days":41,"reasons":["conf:4","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/cluttons-residential-facilities-manager-2","json_url":"https://alion.io/job/cluttons-residential-facilities-manager-2.json","meta":{"generated_at":"2026-11-10T21:33:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":320,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673590},"rest":"https://alion.io/mcp/rest/get_company?id=673590"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcluttons-residential-facilities-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcluttons-residential-facilities-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcluttons-residential-facilities-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cluttons-residential-facilities-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcluttons-residential-facilities-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3149739}},{"tool":"search_jobs","arguments":{"company":"cluttons.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3149739},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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