{"id":2458621,"url":"https://alion.io/job/clyde-co-client-operations-manager-north-america","title":"Client Operations Manager (North America)","company":{"id":1761849,"name":"Clyde & Co","domain":"clydeco.com","url":"https://alion.io/company/clydeco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":36,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States","Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":177000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-28T20:26:11Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"The Department/Team\nThe Client Operations team supports the firm's Top Insurance Client Programme, providing operational support and oversight across all regions and insurance lines.\nWorking closely with partners, fee earners, Business Services teams and client stakeholders, the team ensures the effective delivery of contractual commitments, service levels, client reporting requirements, governance activity and continuous improvement initiatives.\nThe team acts as a central interface between client stakeholders and internal support functions, helping to resolve operational challenges, improve data quality and support the delivery of a consistent and commercially sustainable service model across the programme.\nThe Role\nThe Client Operations Manager acts as the primary operational contact for assigned clients within the Top Insurance Client Programme, building effective working relationships with client stakeholders and internal teams to support the successful delivery of client requirements.\nThe role is responsible for overseeing operational performance, contractual compliance, client reporting and service delivery activities across all regions and practice areas supporting the client. Working closely with client vendor management teams, claims teams, relationship partners and Business Services functions, the post holder ensures operational issues are effectively managed and opportunities for service improvement are identified and implemented.\nThe Client Operations Manager plays a key role in supporting client governance, maintaining operational oversight and promoting a culture of continuous improvement to enhance both client experience and business performance.\nKey Responsibilities\nService Delivery & Governance\nAct as the primary operational contact for assigned clients within the Top Insurance Client Programme, building effective relationships with client stakeholders, relationship partners, fee earners and Business Services teams to support the successful delivery of client requirements.\nOversee the day-to-day operational delivery of client service requirements, ensuring contractual commitments, service levels, reporting obligations and governance activities are delivered consistently across all regions and practice areas supporting the client.\nRepresent the firm in client meetings, including performance reviews, governance forums and operational working groups, managing operational queries, coordinating actions and supporting the resolution of service delivery issues.\nSupport the implementation of operational initiatives, service enhancements and process improvements, ensuring effective communication, stakeholder engagement and adoption across the business.\nContract Management and Client Requirements\nMaintain a detailed understanding of client contractual arrangements, service level agreements and operational requirements, ensuring obligations, risks and service commitments are understood and effectively managed across the business.\nWork closely with Client Relationship Partners, Client Development and Business Services teams to support contract renewals, new business opportunities and client onboarding activities, providing operational input on service requirements, delivery considerations and commercial impacts.\nReview and assess new or amended client requirements to determine operational feasibility, resource implications and associated costs, ensuring all impacted teams are engaged and delivery commitments can be supported effectively.\nCoordinate the implementation of contractual and commercial changes, including billing arrangements, rate updates, reporting requirements and operational processes, ensuring requirements are accurately communicated and embedded across the business.\nPerformance Management, Reporting & Continuous Improvement\nLead the delivery and review of client reporting and management information, ensuring reporting requirements are met and data is used to provide meaningful insight into operational performance, service delivery and client outcomes.\nAnalyse client, operational and performance data to identify trends, risks, improvement opportunities and areas of best practice, making recommendations to stakeholders and supporting the implementation of agreed actions.\nSupport the preparation and delivery of client performance and governance meetings, providing analysis, commentary and insight into performance against agreed objectives, service levels and contractual requirements.\nWork collaboratively with fee earners, partners and Business Services teams to improve data quality, reporting compliance and operational processes, promoting a culture of accountability and continuous improvement.\nBusiness Development & Operational Projects\nSupport Client Development, Relationship Partners and Business Services teams with client retention, growth and new business activities, providing operational expertise and insight into client requirements and service delivery considerations.\nContribute to operational projects and strategic initiatives that support improvements in client service, operational effectiveness and business performance, coordinating activity and monitoring progress to support successful implementation.\nEssential Skills & Experience\nExcellent verbal and written communication skills.\nStrong understanding of insurance claims and legal service delivery processes.\nExperience producing, analysing and interpreting management information to identify performance trends, risks and opportunities for improvement.\nExperience managing client reporting, KPIs, service levels and contractual service requirements.\nExperience reviewing and implementing client contractual requirements, including assessing operational impacts and delivery considerations.\nCommercial awareness and an understanding of how client requirements influence operational delivery, resourcing and business performance.\nStrong stakeholder management skills and a proven track record of building effective relationships with clients, partners, fee earners and Business Services teams.\nConfident presenting to clients and internal stakeholders, both in person and virtually.\nProven track record of delivering continuous improvement initiatives and operational projects.\nPragmatic problem solver, capable of identifying solutions and driving issues through to resolution.\nStrong understanding of Business Services functions and their role in delivering client requirements.\nHighly organised, with excellent attention to detail and a structured approach to managing competing priorities.\nProactive and adaptable, committed to continuous improvement and positive change.\nAdvanced knowledge of Microsoft Office, particularly Excel and PowerPoint.\nThe Firm\nWhen you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.\nOur Commitment\nClyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.\nA Note on Privacy\nPlease take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.\nIf you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.\nThis is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.","description_format":"text","description_chars":8724,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-13T16:41:22Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.366,"p_room":0.44,"age_days":44,"expected_fill_days":33,"reasons":["conf:4","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/clyde-co-client-operations-manager-north-america","json_url":"https://alion.io/job/clyde-co-client-operations-manager-north-america.json","meta":{"generated_at":"2026-10-28T23:49:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32712,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761849},"rest":"https://alion.io/mcp/rest/get_company?id=1761849"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclyde-co-client-operations-manager-north-america"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclyde-co-client-operations-manager-north-america"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclyde-co-client-operations-manager-north-america"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clyde-co-client-operations-manager-north-america\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclyde-co-client-operations-manager-north-america"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2458621}},{"tool":"search_jobs","arguments":{"company":"clydeco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2458621},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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