{"id":2547235,"url":"https://alion.io/job/cm-com-account-manager-be","title":"Account Manager BE","company":{"id":54565,"name":"CM.com","domain":"cm.com","url":"https://alion.io/company/cm-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mechelen, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":102000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2986},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-06-24T15:07:19Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-11-08T15:43:46Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":136},"description":"We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.\n“The entire customer journey. One platform”\nWhat we value\nEvery CM.com colleague, connects to our 4 shared values:\nDrive and Lead\nYou take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.\nGrow and Learn\nThe growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.\nTogether and Care\nWe work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.\nSpeed and Change\nBy welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.\n The Role\nAs an Account Manager at CM.com, you'll be the primary point of contact for a portfolio of existing clients in the Belgian market. Your focus is on building lasting relationships, driving account growth, and ensuring clients get maximum value from the CM.com platform.\nOur story began with SMS, and it still represents our largest global footprint. But the market is moving fast, away from SMS-only communication towards richer, more interactive, multi-channel conversations. Every year, billions of messages travel through our systems, from Randstad and Touring Wegenhulp, to email gateways powering global marketing campaigns, and telecom services behind solutions like BMW ConnectedDrive.\nChannels alone are only half the story. The real differentiator is what happens on top of them. HALO, our Agentic AI, connects to a Customer Data Platform that knows who your customer is, a Marketing platform that acts on it, and a Customer Service platform that never loses the thread. When all of that works together, businesses stop reacting and start anticipating. That's the story you'll be bringing to life with your clients.\nThis is a consultative, relationship-driven role where you balance commercial ownership with genuine client support.\nYou will:\nTake ownership of a portfolio of existing Belgian clients and grow it. You'll identify upsell and cross-sell opportunities, deepen stakeholder relationships up to C-level, and make sure clients are getting real value from what they've already invested in.\n\nWork closely with client s across diverse industries. You'll support and develop accounts in sectors like E-Commerce, Tech & Media, Logistics, Finance, Telco, Utilities, and Government, helping them adopt new channels and platform capabilities to stay ahead.\n\nServe as a trusted advisor. You'll combine commercial drive with a support mindset: proactively flagging opportunities, resolving challenges, and connecting clients to the right people and solutions within CM.com.\n\nImprove processes using AI, automation, and smart tooling. You'll identify opportunities to deepen platform adoption, including conversational messaging and Agentic AI, and use tools like Claude Cowork to work smarter yourself.\n\nHelp shape how this role will look a year from now. This is a dynamic role with room to contribute to how we build out our Belgian client base and commercial approach.\n\nUse AI tools actively to improve your own work: experiment, automate, and share what works with your team.\n\nRequirements\nYou hold a bachelor's or master's degree in Business, Sales, IT, or a related field.\n\nYou have roughly 3 to 4 years of relevant commercial or account management experience, with a track record of managing or growing B2B accounts.\n\nYou have a genuine interest in building long-term client relationships - with a commercial edge.\n\nStrong communicator and presenter, with a practical, client-first mindset.\n\nExperience in CPaaS, SaaS, tech, or AI is a strong plus.\n\nFully fluent in Dutch, French, and English.\n\nGenuinely curious about AI - you experiment with tools like ChatGPT or Copilot and you're open to working differently as they improve.\n\nBelieve you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.\nWhat we offer\nAs a CM.com club member, you’ll have the following benefits:\nOnboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.\n\nValue for work: Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.\n\nEffortless commutes: Your company car get’s you where you need to be, fuel on us as well.\n\nInvest in your future: Solid group insurance.\n\nRecover in the best circumstances: A hospitalization insurance.\n\nLunch or groceries on us: Meal vouchers.\n\nTake your time off: You have 6 more days off, so 26 vacation days in total.\n\nStay online and connected: A laptop and a mobile subscription to stay connected with all your clients, colleagues and friends.\n\nOwn your success: Become a shareholder with our Employee Share Purchase Program.\n\nYour Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving\n\nTogether atCM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.\n\nVitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visits, weekly bootcamps, yoga sessions and our CM sports day.\n\nOur diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.\nBefore you apply\nWe work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.\nNote: For this position, we can only consider candidates who already hold a permanent work and residence permit for Belgium.","description_format":"text","description_chars":6339,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Ticketing","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-14T17:08:42Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.56,"p_room":0.28,"age_days":136,"expected_fill_days":63,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/cm-com-account-manager-be","json_url":"https://alion.io/job/cm-com-account-manager-be.json","meta":{"generated_at":"2026-11-08T18:10:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54565},"rest":"https://alion.io/mcp/rest/get_company?id=54565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcm-com-account-manager-be"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcm-com-account-manager-be"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcm-com-account-manager-be"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cm-com-account-manager-be\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcm-com-account-manager-be"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2547235}},{"tool":"search_jobs","arguments":{"company":"cm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2547235},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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