{"id":2547233,"url":"https://alion.io/job/cm-com-technical-support-specialist-payments","title":"Technical Support Specialist - Payments","company":{"id":54565,"name":"CM.com","domain":"cm.com","url":"https://alion.io/company/cm-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Breda, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3250,"max":3750,"currency":"EUR","period":"month","gross":null,"usd_annual":50040},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude","optional":false},{"name":"Gateway API","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-08-03T08:27:59Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-16T00:45:11Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.\n“The entire customer journey. One platform”\nWhat we value\nEvery CM.com colleague, connects to our 4 shared values:\nDrive and Lead\nYou take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.\nGrow and Learn\nThe growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.\nTogether and Care\nWe work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.\nSpeed and Change\nBy welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.\n The Role\nAs a Technical Support Representative, you start in the support team within the Payments business unit. The team handles all customer support related to the CM Payments Platform for both online payments and IPP (in-person payment terminals at customer sites).\nPayments that simply work matter enormously. That’s the whole point of this role.\nRight now, a large share of questions still gets escalated to our CSM/Development organization. The more we can take off their plate, the better.\nYou will:\nBe the first point of contact for Payment support questions\n\nProblem analysis: turning a customer’s question into the real underlying issue, and solving it\n\nA wide range of questions: a PIN that doesn’t work, a till/cash register integration issue, transactions that are missing or incomplete, or unusual behavior in the API or the PIN terminal\n\nReplacement and repair requests for IPP terminals\n\nOnline Payments Gateway integration: helping customers set things up themselves, following CM.com’s Payments Gateway API documentation\n\nOccasional involvement in onboarding and implementations, even though that’s formally outside the scope of the role\n\nClose collaboration with stakeholders across IPP and Professional Services\n\nUse AI (Claude) to think things through and figure things out yourself before escalating\n\nThinking beyond the ticket: how do you standardize, and document recurring questions so future support is faster?\n\nThe Technical Support Representative will report directly to the Lead Support. You will work directly with your 4 direct colleagues based in Amsterdam & Breda.\nCustomers range from government bodies and well-known retailers like Zeeman or TUI to plenty of SMEs. It’s genuinely fun work: one day you’re helping a government body, the next a well-known retailer, and the next a small business, sometimes all on the same day.\nQuestions come in via Teams calls and email to the support inbox. We use Jira for ticket handling. We’re exploring to further innovate the support application landscape with our own CM.com application stack: MSC, HALO and AI Service.\nRequirements\nA technical background with genuine affinity for IT: you understand systems, APIs and troubleshooting logic, and enjoy digging into detail rather than following a script\n\nYou don’t need to be a payments obsessive from day one, but you get why making payments simply work is genuinely satisfying.\n\nFluent in Dutch, this is a hard requirement\n\nA completed HBO education in IT support / workplace management, or MBO4 with equivalent experience\n\nSome experience in a support role would be great\n\nThe resilience to handle negative sentiment from frustrated customers and real satisfaction in turning it around\n\nAnd you are:\nAvailable fulltime (40 hours/week), based in Breda or Amsterdam\n\nGenuinely curious about AI: You’re actively experimenting with the newest models / products to supercharge yourself at work.\n\nBelieve you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.\nWhat we offer\nAs a CM.com club member, you’ll have the following benefits:\nOnboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.\n\nHealthy food: Daily healthy lunches and snacks to keep you energized.\n\nEffortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.\n\nInvest in your future: A solid pension plan.\n\nTime off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.\n\nOwn your success: Become a shareholder with our Employee Share Purchase Program.\n\nYour Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving\n\nVitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.\n\nTogether atCM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.\n\nOur diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.\nBefore you apply\nWe work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.\nNote: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.","description_format":"text","description_chars":5958,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Ticketing","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-14T17:08:42Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.316,"p_room":0.28,"age_days":72,"expected_fill_days":21,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":50040,"is_top_pay":false},"html_url":"https://alion.io/job/cm-com-technical-support-specialist-payments","json_url":"https://alion.io/job/cm-com-technical-support-specialist-payments.json","meta":{"generated_at":"2026-10-16T02:43:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4134,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54565},"rest":"https://alion.io/mcp/rest/get_company?id=54565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcm-com-technical-support-specialist-payments"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcm-com-technical-support-specialist-payments"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcm-com-technical-support-specialist-payments"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cm-com-technical-support-specialist-payments\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcm-com-technical-support-specialist-payments"}]}